What was your first job? Pulling pints after rugby matches at the Good Companions, a pub in my hometown in Australia
‘We know you can’t come to us, let us come to you’ – Operators adopt virtual reality during crisis
Operators forced to close for the foreseeable future have vowed to keep going by throwing open their virtual doors to the public.
Queen beef: Miller & Carter’s Sue Walsh on setting up the steak brand
Mitchells & Butlers’ fast-growing steak restaurant chain Miller & Carter has proven to be a hit with diners and even the odd hard-to-please restaurant critic
‘Two near floods and now a pandemic – restaurants are harder than I anticipated’ says operator of five months
The industry was tough enough before the coronavirus crisis delivered a devastating blow. Just five months ago, when Michael Jameson of Manjit’s Kitchen & Bar took over a site in Kirkstall Road, Leeds, there was no way of knowing what was around the corner.
Britannia redundancy letter ‘an administrative error’
Britannia Hotels has said a letter in which a member of staff was told they were being made redundant and asked to leave hotel accommodation “immediately” was “an administrative error”.
Hospitality businesses sign open letter to OTAs asking for ‘lifeline’
Businesses including Sopwell House, Shiva Hotels, Fistral Beach hotel and Boringdon Hall have signed an open letter to OTAs and online advertising platforms asking for a “lifeline” including reduced commission for three months.
Minute on the clock: Terri Dell
Terri Dell is the general manager of Brookmans Park in Hertfordshire, part of Peach Pubs. She tells Lisa Jenkins how Wine & Spirit Education Trust training and her Acorn Award has helped boost her career, skills and morale
Jobs board: Opportunities for hospitality workers affected by coronavirus
Sadly, many hospitality workers will need to look for new employment in the coming weeks and months, with UKHospitality predicting that a million jobs could be lost.
CAMRA launches #PullingTogether campaign with pubs and independent brewers
Following Government advice to avoid pubs and restaurants during the coronavirus outbreak, the Campaign for Real Ale (CAMRA), has launched a campaign with the Society of Independent Brewers (SIBA) and Crowdfunder to support pubs, clubs, breweries, taprooms and cider producers.
Have you developed your company’s post-Coronavirus scenarios?
“Post-Coronavirus”?? Yes, that’s right: maybe not today, but soon you’ll need to start thinking about how the world of travel and hospitality – your entire business landscape, in fact – might look when the current nightmare is over. We’re not simply…

