Hotels and resorts that partner with travel agencies know the value of thoughtful guest experiences, and that’s where we step in. Our luggage tags are more than just a practical accessory; they’re a subtle way to elevate every traveler’s journey. Crafted from high-quality paper or sustainable plant-based leather, each tag is built to travel in style. The leather options feature an adjustable strap and buckle, combining durability with elegant design.
Visual Matrix Supports Follow Money Fight Slavery Summit as Platinum Sponsor
DALLAS, TX – September, 11, 2025 – Visual Matrix, a leading provider of technology solutions for the hospitality industry, proudly announces its Platinum Level sponsorship of the Follow Money Fight Slavery Summit, a pivotal event co-hosted by Dark Watch and Anti-Human Trafficking Intelligence Initiative (ATII).
Edinburgh Hotel Market Spotlight YE May 2025
The sample of branded full-service hotels in Edinburgh recorded a healthy increase in profit during the 12-month period ending in May 2025, relative to the same time last year. GOP per available room (GOP PAR) rose by 5.9%, driven by a 3.6% revenue increase and despite rising expenses (+1.9%).
196+ forum Munich: Jury selected ten nominated hotels for “Hotel Property Award 2025”
For the “Hotel Property Award 2025,” which will be presented during the 196+ forum conference on Wednesday, 8 October at Hotel Bayerischer Hof in Munich, the interdisciplinary jury has nominated ten hotels from six countries, chosen from 25 submissions across nine European countries.
The Dylan Amsterdam Unveils Multi-Phased Renovations
In the heart of Amsterdam’s canal district, where heritage meets innovation, The Dylan Amsterdam has quietly redefined boutique hospitality through a series of design-forward renovations and sustainability upgrades that honor its 17th-century roots. Nestled along the Keizersgracht, the five-star hotel has completed a multi-phase transformation of 21 out of its 41 rooms and suites—each thoughtfully selected to reflect the property’s evolving design philosophy. The updates reaffirm its commitment to timeless design, bespoke craftsmanship, and future proof hospitality.
Bob W Expands Stockholm Footprint with Second Property in Historic Gamla Stan
Bob W, the tech-powered hospitality operator, has signed a long-term lease for a 33-unit serviced apartment property in Stockholm’s Gamla Stan (Old Town), expanding its Swedish footprint with a second location in the capital.
Self-Service: Convenience or Just Passing the Stress?
I just got back from an international trip to drop off my son to boarding school. Self-check-in / self-service is everywhere. Travel, retail, hospitality, the “check yourself in, manage it yourself” model is spreading. On paper, it’s efficient. In practice, it’s… mixed.
FAU Study: Hotels Must Rethink Loyalty as AI Agents Take Over Travel Planning
The rise of artificial intelligence agents will introduce a new layer of complexity in how the hospitality industry navigates customer loyalty, according to a conceptual paper, “Artificial Intelligence (AI) Agents and the Future of Customer Loyalty,” from four researchers at Florida Atlantic University.
How are guest expectations changing and how can hotels prepare for the future?
The goal was always to offer increased comfort, create more memorable moments, build guest loyalty – and of course to drive revenue.
RIU dedicates more than 3 million euros to social investment in 2024
RIU Hotels & Resorts dedicated a total of €3,171,135 to social investment in 2024 as part of the first roll out of its Proudly Committed strategy. The company’s 104 actions with 88 strategic partners directly impacted 55,624 people and indirectly impacted 82,644 people. Childhood represented 71% of the investment, followed by Biodiversity (22%) and Local community (7%).

