Author: Admin

Imagine a world in which hospitality experiences are streamlined. When someone books a hotel, restaurant reservation, or event package, their preferences are known. The process is lightning fast. Their history – showing which experiences satisfied them, which disappointed them, and why – helps a human or AI agent automatically offer them extras, successfully upselling. And the customer experience (CX) is so enjoyable that they develop loyalty to the brand.

In this week’s episode of Hotel Moment, we’re featuring a webinar from our series, Hotel Moment Deep Dive.

Where the golden Maltese sun meets the shimmering blues of the Mediterranean, Radisson Individuals has officially arrived in Malta with the unveiling of Cavalieri Art Hotel, a member of Radisson Individuals, a seaside retreat set along St Julian’s postcard-perfect Balluta Bay.

It’s one thing to listen to what your customers are saying when they reach out to you directly through calls, emails, texts, or direct messages. But many customers prefer to “go social” and comment on social media, review sites, and online forums.

Paris, France, August 21, 2025. Influence Society will host a breakfast for hospitality executives on September 11, 2025, at Spring Place in New York City. The forum will convene executives from across the industry for a focused morning session mixing AI, digital design, and guest experience. With speakers from Webflow, Firmdale Hotels, Hotel Hugo, and a surprise speaking guest,, the AI & the Art of Hospitality event will explore how emerging technologies and digital marketing are redefining the way hotels attract, engage, and retain guests.

All it takes is one breach. Cybersecurity represents a clear and present threat for every hotel, and the topic deserves every kilobyte of attention that it gets. But this topic, and the related one of ‘Data Sovereignty’ are often framed as defensive, trepidation-filled subject matters where hotels must act now…or else…

BARCELONA, Spain, August 21, 2025 – Shiji, the global leader in hospitality technology, today announced that Visit Estonia has successfully improved national guest satisfaction by leveraging Reviewpro Reputation to unify feedback from more than 170 online review sources.

The landscape of luxury hospitality is evolving, with travelers increasingly seeking to share their experiences with their four-legged family members. Discerning guests now arrive with pets in tow, expecting the same level of welcome for their companions as they receive themselves. This has led to a creative expansion of pet amenities, moving far beyond a simple water bowl in the lobby. Today, creating a memorable stay for a pet is just as crucial as it is for the owner, fostering loyalty and generating positive buzz.

Glenwood, Maryland – June 17, 2025 – Hotel Investor Apps (HIA), the company behind the hospitality industry’s only purpose-built Enterprise Resource Planning (ERP) and accounting platform, announced today its official rebrand to HIA and the launch of a new website at hiasoftware.com. Timed with the company’s 10-year anniversary, the rebrand reflects HIA’s expanded vision to serve all hospitality businesses with integrated financial and operational solutions.

Hotels are generating more guest feedback than ever, with the number of reviews continuing to rise across platforms. Recent data from Customer Alliance shows that review volume in July 2025 was 5.4% higher than in July 2024, reflecting how quickly guest voices are multiplying and shaping the industry. This aligns with wider trends, with industry insights reporting that 97% of hotel guests consult reviews before booking, highlighting how central feedback has become in the decision-making process.