Author: Admin

Hotels and resorts hosting luxury summer events now have a new way to elevate the guest experience: GCSTIMES gold key cards that merge refined aesthetics with cutting-edge technology. Building on the popularity of summer-themed designs, such as NFC-enabled music key cards for poolside parties, doll key cards for pajama soirées, and animal-themed cards for children’s programs, this latest offering is tailored to the world of high-end summer gatherings.

A new research report, based on a global survey of more than 250 hotel IT decision makers, reveals that the hospitality industry’s much-talked-about “data problem” is still far from solved. The research was conducted by Starfleet Research, the IT market research arm of Starfleet Media and a leading source of best-practices content for hospitality technology decision makers, and underwritten by IBS Software, a global provider of SaaS solutions for the travel and hospitality industry. iStay, from IBS Software, is a cloud-native hospitality management platform that unifies reservations, revenue, operations, sales and distribution, marketing, and loyalty functions on a single system to support the entire guest journey.

Endless dial tones, repetitive hold music and confusing phone trees — these are the last things you want defining a guest’s first impression of your hotel. Yet for many properties, especially those facing staffing shortages, missed calls and delayed responses are daily realities.

Hyatt has expanded its lifestyle offering by integrating Bunkhouse Hotels into its World of Hyatt loyalty programme, enabling members to earn and redeem points at participating properties across Texas and Mexico.

Some industry experts claim that hotel guests are inherently disloyal, are interested only in the best deal, and, inevitably, end up booking with the OTAs — where they find the lowest rates.

Many of you asked and we listened! With so many people away on summer holidays, we have extended the Early Bird rate for the DigiTech & Commercial Strategy Forum in the Netherlands. This gives you a little extra time to secure your place at the best available rate.

Back when I lived in London, I was friends with the Head Butler at the Savoy. He was incredible – the level of hospitality he delivered was mindblowing. He could book impossible dinner reservations, ensure a room was set up just how the guest preferred, and so much more.

Property leaders! Don’t miss the chance for your team to learn from Gil Mulders, Founder of The Talent Network and expert in customer-centric leadership, and with hands-on experience in renowned hotel brands such as Hilton and Crowne Plaza. An excellent coach, he previously served as Head of Learning, Europe, at IHG Hotels & Resorts. He will provide your team with the tools they need to deliver exceptional service.

Anacove, the pioneering developer of AI-enabled, cloud-connected hotel energy and operations management software solutions, today announced that its line of Smart Thermostats, Toilet Leak Detectors, Asset Tracking Tags, and Staff Safety Tags now integrate seamlessly with the SkyTouch Technology Hotel Property Management System (PMS).

Two weeks on the road in Italy, from Milan to Naples, will teach you many things. For one, gelato is great at any time. But more importantly, it forces you to confront a term that’s been floating around travel discourse for years: overtourism.