Author: Admin

There seems to be a lot of controversy and questions surrounding AI being used to support customers. The customer experience can be enhanced with AI, but it can also derail and cause customers to head to the competition.

Today, Booking.com released The Global AI Sentiment Report, drawing on insights from over 37,000 consumers across 33 markets to explore how people are using, trusting, and responding to AI in everyday life and travel. As both the public and private sectors accelerate investments in AI, Booking.com, a leading digital travel platform that has integrated AI into its services for over a decade, is committed to shaping the future of travel technology in line with evolving consumer attitudes.

Orient Express Palazzo Donà Giovannelli: the next upcoming hotel of the legendary brand following the opening of Orient Express La Minerva in Rome invites travellers into a world where the splendour of Venice and the spirit of travel converge. A jewel of Neogothic and Baroque architecture once nestled on the original Orient Express route to Constantinople, Palazzo Dona Giovannelli reawakens as an immersive destination where history meets emotion, beauty and rebirth.

Let’s talk about the one metric nobody puts on their dashboard, yet it drives everything and frankly make you go coocoocaca in the head and give you a burn out or gives you a life that you do not need to take holidays from.

Global Asset Solutions has released the latest version of its online training course with additional features including a new commercial module.

Hotel Calimala is thrilled to announce the opening of its Milan outpost, located at Via Melzo 7, in the historic and vibrant Porta Venezia district. Blending modern sophistication with an appreciation for Milan’s storied culture, Hotel Calimala Milan delivers an immersive experience that brings luxury, serenity, and a dash of local flavour to travellers and locals alike. With 88 meticulously designed rooms, including four premium suites, guests will experience the utmost comfort with an ambiance that encapsulates the dynamic spirit of Milan’s Centro Storico. The hotel also boasts a ground floor espresso bar and a two storey rooftop, featuring a bar and a swimming pool, as well as a restaurant which will launch in the spring of 2026.

How safe do LGBTQ+ people feel when travelling? Where is social acceptance most noticeable? For the first time, together with Diversity Tourism and A3M Global Monitoring, ITB Berlin has conducted a survey among queer travellers. While Canada and Spain are consistently perceived as safe, social acceptance in Germany remains rather cautious, despite equal legal rights. The USA on the other hand reflects a deep divide – where regional differences are evident. A3M has now published its latest LGBTQ+ Risk Map 2025 documenting developments worldwide.

In our world of perpetual motion, paradoxes are no longer surprising. The health crisis once led us to believe there would be a lasting post-Covid impact on the desire to travel. And while that wave may have temporarily receded, it is far too powerful to dissolve into an ocean that suddenly stands still.

While midsummer still warms the air, GCSTIMES knows that luxury hotels and resorts are already weaving the magic of Christmas into every detail. You’ve crafted exquisite menus, scheduled enchanting events, designed a festive ambience, and yet one moment often goes unnoticed: check‑in.