Author: Admin

Earlier this year, I wrote a Forbes article celebrating the 50th anniversary of the famous Nordstrom story in which a man wanted to return a set of used tires – even though Nordstrom never even sold tires. That fact didn’t stop the employee from giving the customer a refund. Right or wrong, that story is still talked about 50 years later!

Let’s play a game. It’s called: “How many times can one person say WTF in a single workday without combusting?”

In hotel management agreements, the alignment of interests between hotel owners and operators is often more theoretical than practical. Operators typically earn a base management fee tied to a percentage of gross revenue and an incentive management fee tied to profitability, most often a percentage of gross operating profit (GOP) or adjusted net operating income. While this incentive fee is meant to motivate the operator to maximize the hotel’s bottom line, it does not always ensure the owner receives a fair return on their investment, especially during periods of underperformance.

Ah, summer! What a wonderful time of year. The sun is warm, the flowers are blooming, the birds are singing, and people are getting away to spend time with family and friends. There always seems to be a lot of activity and energy surrounding summer, no matter what is said about the “lazy days of summer.”

Cendyn, a global integrated hotel technology and services company, is delighted to announce a partnership with Singapore-based boutique hospitality company – Naumi Hotels – as it prepares for expansion with a brand refresh and investment in its digital real estate.

Essendi, a leading hotel owner and operator in Europe, announces the opening of TRIBE Krakow Old Town, a four-star hotel located on Worcella Street, just steps from Krakow’s historic centre. This is the first hotel in Poland under Accor’s bold, design-led TRIBE brand and represents one of Essendi’s key strategic investments in its continued European expansion.

Accor Invest is changing its name and becoming Essendi. This change completes the transformation initiated in 2020 to make Essendi the European leader in responsible hospitality. This new identity embodies the group’s ambition: to actively contribute to a more sustainable and higher-performing hotel industry.

Sponsored By Travel Outlook and Track Hospitality Software

Booked, Busy, and AI-Ready: The New Playbook for Hotel Group Sales Success If you’ve noticed a slowdown in inbound RFPs lately, you’re not imagining things. In fact, you’re likely in the middle of what I call the Great Lead Drought of Hospitality. I recently sat down with hotel sales trainer and certified Gap Seller, Celeste Berke Knisely, on the InnSync Show, and she confirmed what so many of us are seeing: inbound leads are drying up in some markets by as much as 30%. That’s not a seasonal slump. That’s a crisis. And what’s worse? Many hotel sellers are doubling down on hope as a strategy. Hope isn’t a strategy. It’s a symptom. Let’s unpack what’s really going on … and more importantly, how we turn this around. What’s Drying Up the Pipeline? Watch this InnSync episode here >> Celeste and I uncovered four major culprits: Vanishing International TravelHotels that relied heavily on overseas business are still feeling the sting. In some U.S. cities, travel from abroad hasn’t bounc…

Curacity, the leading demand creation platform for luxury and lifestyle travel brands, today announced an expansion of its platform optimized for the cruise industry. With this release, cruise lines can now reach affluent, opt-in travelers through trusted media outlets – including AFAR, Food & Wine, and Travel + Leisure – eliminating reliance on broad, inefficient mass-market advertising and gaining revenue-based ROI tracking.