One of the great benefits of cloud-native technology is the ability to move at pace. Technology must move quickly to help hoteliers find new efficiency gains and revenue streams, and that’s exactly what Mews has been doing.
ShareIt Online Surpasses 12,500 Hotels and 26,000 Users, Facilitating Over $3 Million in Group Lead Value Daily
Interactive Sites, a longtime leader in hospitality technology, today announced a major milestone for its rapidly growing group lead-sharing platform, ShareIt Online. The platform now supports over 12,500 hotels worldwide, with 26,000+ registered users actively sending and managing more than $3 million in group lead value every day.
Esperanza Lake Resort Joins Design Hotels and Unveils a Refreshed Identity
Design Hotels’ newest member in Lithuania, Esperanza Lake Resort, is reopening this month following a three-year renovation and redesign. An expanded 1,000-square-meter wellness center is complemented by a refined private beach, 15 hectares of private forest, two renewed restaurants, and panoramic views of one of the country’s most protected and untouched natural sanctuaries: Aukštaitija National Park.
Mandarin Oriental x Pantone Unveil Signature Celadon Green: A Fresh Fusion of Heritage and Design
In a celebration of culture, design and craftsmanship, Mandarin Oriental has partnered with Pantone, the global authority on colour, to create a bespoke shade: Mandarin Oriental Celadon Green.
UN Tourism and Slow Food partner to strengthen tourism and agriculture links to benefit of destinations and communities
UN Tourism and Slow Food will work together to promote gastronomy tourism as a tool for socio-economic development of people and communities.
Meliá Hotels International Maintains Its Position as Spain’s Most Reputable Tourism Company
The company reaffirms its leadership in the tourism industry in the Merco Empresas 2025 ranking for the thirteenth consecutive year
Luxury Family Hotels Announces Full Renovation and Phased Reopening of Woolley Grange from October 2025
Luxury Family Hotels is delighted to announce that Woolley Grange, its cherished Jacobean manor house near the picturesque city of Bath, has closed temporarily for a significant full renovation of its rooms, common areas, restaurants and gardens. The hotel will begin a phased reopening from early October 2025, in time for Half Term, marking a bold new era for this much-loved family retreat.
Customer Experience in Hospitality: From Service to Scenario
In today’s hospitality landscape, customer experience goes far beyond “friendly staff” and a “comfortable bed.” Guests no longer seek just rest—they want to feel like they’ve stepped into a personalized storyline, where every detail—from the room temperature to a well-timed push notification—conveys thoughtful care and meaning.
New members of the SHL International Advisory Board
SHL Schweizerische Hotelfachschule is expanding its international Advisory Board to include further leading personalities from the global hospitality industry as well as the fields of innovation and diplomacy. The new members bring extensive expertise, vision and a strong international network. Together with the existing members of the Advisory Board, they will support SHL in keeping the relevance and quality of its programme high and in tune with the times, as well as further expanding its position as one of the leading Swiss hotel management schools.
Every Customer Deserves Your “First-Time Energy”
While this isn’t formal research, I’ve asked many people the question, “What do you think is the most common question that customers ask employees?” I made the point that this isn’t about calling customer support; it’s a people-to-people interaction.