Author: Admin

[Amsterdam, 3rd June 2025] – Mews, the industry-leading hospitality cloud, has announced a major milestone in broadening hospitality teams leveraging AI in their day-to-day. AI Smart Tips is reshaping guest interactions by giving hotel staff easy access to a centralized summary of each guest’s key information and preferences, available at every point of contact throughout the guest’s stay. Mews AI Smart Tips are now viewed over 5 million times a week by hoteliers around the world, helping them to personalize the experience for their guests.

In a firm show of resolve, Dalata Hotel Group has slammed the door on an unsolicited €6.05-per-share cash approach from the Pandox–Eiendomsspar partnership, branding the proposal a glaring undervaluation of Ireland’s largest hotel operator.

At the Open Innovation Summit hosted by EHL, we sat down with Michael Levie, Founding Partner at CitizenM Hotels. We asked him a few questions about where he sees the biggest tech shifts coming in hospitality and what makes CitizenM stand out in the way they work. Michael talked about middleware, microdata and why moving to the cloud is not enough. He also explained how the culture at CitizenM is like a jam session and how that energy still lives on today.

Jeff Venza, a seasoned hospitality technology professional and executive at VENZA and CyberTek MSSP, today announced the planned acquisition of OpsTechPro, a premier provider of asset management and service optimization tools. This strategic move will integrate OpsTechPro into the VENZA family of companies, significantly enhancing its digital and physical security offerings and providing comprehensive risk management capabilities to hospitality clients.

IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, announces the signing of Crowne Plaza Katowice, alongside DL Invest (Landlord) and Hotel & More (Tenant and Franchisee) in Poland. Expected to open in 2026, the 178-room hotel will become the second Crowne Plaza property in Poland, joining Crowne Plaza Warsaw – The HUB, and a rapidly growing portfolio of 90* open Crowne Plaza hotels in Europe, and a further 17* in development.

In the hospitality industry, personalization has become essential. Guests now expect experiences to cater to their unique preferences, and hotels need to meet these demands to stay competitive.

OVERVIEW

RoomRaccoon, the leading hotel management system for independent hoteliers, is gearing up to launch RaccoonRev Plus, an advanced, AI-powered revenue management tool that will deliver RMS-level pricing intelligence natively within the RoomRaccoon platform.

Genefim acquires Exe Rey Don Jaime in Valencia from Atom Hoteles

Since the COVID-19 pandemic, macroeconomic trends have helped breathe new life into secondary and tertiary hotel markets. The shift to hybrid and remote work, an increase in highway tourism, and a strengthening of the logistics and manufacturing sectors have supported a resurgence of leisure and commercial hotel demand in many small and medium-sized communities. These factors, among others, have generated interest in new hotel development in these areas, often by local municipalities and/or economic development organizations.