Why Hotel Tech Doesn’t Move Faster

Digital transformation in hotels isn’t stuck because hoteliers are scared of spending. In fact, hotels spend millions every decade on renovations, replacing FF&E (furniture, fixtures, equipment), and upgrading HVAC systems without blinking. So it’s not about cost aversion.

I Quote Dead People

The other day, I was talking to a friend about famous movie lines. He said one of his favorite movies was The Sixth Sense starring Bruce Willis, and his favorite line came from 9-year-old Cole, played by Haley Joel Osment, who said, I see dead people.

Revenue Management and True Love: When The Perfect Guest Isn’t Enough

Ah, revenue management—the art of finding the perfect guest, setting the right price, and maximizing profitability. Sounds a lot like true love, right? We all dream of that one perfect customer—the guest who values our product, books direct, pays top dollar, and stays loyal forever. The one we’re “meant to be with.” But let’s be honest. Relying on one type of guest is like expecting one person to fulfill every single need in life. And just like in love, sometimes we need to diversify.

iVvy Expands Leadership Team With Director of International Sales

In this expanded role, Caroline will focus on helping venues streamline operations, enhance the booking experience, and drive business growth through iVvy’s venue & event management solutions. Since joining iVvy in August 2023, Caroline has played a pivotal role in helping venues across EMEA improve efficiency, maximise revenue opportunities, and deliver seamless event experiences. Now, she will bring this expertise to North America, ensuring more venues can benefit from iVvy.

Data is the New Oil – But Only if you Have the Right Refinery

In the world of hospitality, everyone talks about data – how much you can collect, how fast you can access it, and how many dashboards you can create. But after two decades of working with the most sophisticated data models, I’ve learned something critical: just having the data isn’t enough.