Beyond the basics: 7 digital marketing trends for hotels in 2025

Today, hotel digital marketing is no longer just about personalisation. While it’s still a key player, there’s so much more happening that’s reshaping how hotels connect with guests. As a marketer working in a hotel or hospitality business, if you want to stay ahead, you need to keep up with the shift..

The Dollar Convenience Club

I just received an email from the Dollar Shave Club. I’ve been a member (as in customer) of the “club” for more than 10 years. I joined the club after watching their irreverent, R-rated (for language) YouTube video that has more than 28 million views. The concept was simple. Pay a small monthly fee and new razor blades are delivered to your mailbox. The member never has to worry about running out of fresh razor blades ever again.

Communication is the Real “Wow”.

Hotels today are racing to meet guests’ expectations with technology such as touchless check-ins. The real differentiator isn’t what wows guests at first sight—it’s what happens when no one’s looking. In Episode 12 of the Shiji Insights Podcast, Florencia sits down with Teresa de Pablo, Area Manager for Spain and Latin America at Hotelkit, to discuss the vital connection between internal communication, operational efficiency, and guest satisfaction.

Marketing multi-location hotels: The ultimate guide

Hotel chains with strict brand guidelines often deliver some of the most consistent marketing in the industry — a major benefit for travelers who value reliability. But when corporate dictates the same voice for every hotel, the messaging can feel generic or disconnected from local customers.