Author: Admin

Every hotelier schemes ways to boost their hotel profitability. From poring over data to scouring competitors and hoping the room rates are the “right” price to attract visitors, they can make daily adjustments that never quite “work.”

Flexkeeping, the leading hotel operations platform, has launched an industry-first tech solution that leverages PMS data to automate service tasks. Aptly named Automated Services, this feature is part of Flexkeeping’s commitment to helping properties with complex operational needs remove roadblocks, make life easier for staff, and provide exceptional guest services.

Hotels are changing fast, and AI (artificial intelligence) is leading the way. But hold on—this isn’t some sci-fi takeover. AI isn’t here to replace the magic of hospitality; it’s here to enhance it.

The primary goal of revenue management (RM) is to ensure that the property sells the right product to the right customer at the right time for the right price on the right channel.

Once again, Accor posts record results, in line with each of the objectives that have been set for the Group. This performance reflects the extraordinary commitment of our teams, the strength of our brands and our digital tools, the renewed confidence of our partners and the efficiency of our organization based on two autonomous and complementary divisions.

How do you see 2025 panning out?

Hotel Communication Network (HCN) is on a quest to radically transform the way hoteliers think about in-room tablets. This year the company will introduce new, no-cost guest services for its Navigator 2.0 tablets, such as digital magazines, music streaming, AI-based itinerary planning, merchandising, ecommerce, and much more. Terry Donnelly has recently joined the company to serve as Chief Revenue Officer and begin driving an immediate return on investment for owners and operators.

I recently had the wonderful opportunity to interview Brian Hamilton on Amazing Business Radio. Brian is the chairman of LiveSwitch and an entrepreneur who has started, built up, and sold numerous businesses. At the end of every show, I ask, What last nugget of wisdom can you share with our listeners? He shared an amazing answer:

Silken Hotels faced several challenges in their quest to strengthen their position in the competitive hospitality industry. Limited visibility on Global Distribution Systems (GDS) hindered their ability to capture a broader audience, while a smaller share of corporate clients restricted their revenue diversification. Insufficient participation in corporate RFPs further limited opportunities to secure global partnerships. Additionally, a lack of strong brand recognition among travel agents, consortia, and corporate travel planners posed obstacles to expanding their market presence. Inefficient rate management through their Central Reservation System (CRS) also made it difficult to align pricing strategies with market demands, underscoring the need for strategic adjustments to achieve sustained growth.