As technology has crept into the cycle of guest service, today’s guests have far fewer conversations with hotel staff. In the past, the hotel staff had a multitude of opportunities to wow guests with personalized, memorable, hospitality encounters. Let’s take a trip down memory lane.
Invest Now or Pay the Price: UK Tourism Losing its Global Position
The World Travel & Tourism Council (WTTC) today issued a stark warning to the UK Government: the UK’s successful Travel & Tourism industry faces stagnation and long-term decline.
International tourism recovers pre-pandemic levels in 2024
With 1.4 billion international tourist arrivals recorded globally, 2024 marked the recovery of international tourism from the worst crisis in the sector’s history. A majority of destinations welcomed more international tourists in 2024 than they did before the pandemic, while visitor spending also continued to grow strongly.
AAHOA Breaks $1 Million Fundraising Milestone for Political Action Committee in One Single Year
AAHOA (Asian American Hotel Owners Association) proudly announces a historic milestone: the AAHOA Political Action Committee (PAC) raised a record-breaking $1 million for the rst time ever in one single year in 2024, putting the AAHOA PAC at a total of $1.5 million for the 2023-2024 PAC Cycle. This achievement underscores the commitment of AAHOA Members in strengthening the organization’s advocacy efforts and ensuring the voices of hotel owners are heard at all levels of government.
Six Senses properties certified by Control Union, a GSTC-Accredited Certification Body
Six Senses has received the highest level of certification by Control Union – a certification body accredited by the Global Sustainable Tourism Council. Six Senses properties* underwent an extensive audit by Control Union to verify their efforts in sustainability planning, reducing negative environmental impacts, enhancing cultural heritage, and maximizing social and economic benefits for surrounding communities.
WEF: How business travel is reinventing carbon pricing by embedding economic theory
In an era where we need our sustainability efforts to make a real, tangible impact, carbon pricing is overdue for an overhaul. Organizations can integrate carbon pricing into their business strategy to make economic growth compatible with climate action.
The Kimpton Santo Hotel launches all-in-one digital experience with IRIS’s mobile ordering and concierge app
The Kimpton Santo Hotel, the recently opened luxury hotel in downtown San Antonio, Texas, has partnered with the global mobile ordering experts at IRIS to provide guests and staff with an innovative digital ordering platform that enhances efficiencies and guest experience.
UK Hotel Investment Reaches Five-Year Highs
Transaction volumes in the UK hotel real estate market reached c. £1.8 billion in the last quarter of 2024, a remarkable 176% increase against the same period in 2023. The rise in Q4 was driven largely by the reported £900 million sale of ADIA’s Marriott hotel portfolio to KKR’s Amante Capital and Baupost, single-asset transactions in London as well as Edinburgh, and smaller sales across the UK regions.
Aimbridge Reaches Agreement With Lenders to Right Size Balance Sheet and Significantly Strengthen Financial Position
Aimbridge Hospitality, a leading, global hotel management company and the world’s largest third-party hotel operator, today announced that it has entered into a Restructuring Support Agreement with overwhelming support from its first and second lien lenders and its existing sponsor that would right-size the Company’s capital structure by converting more than $1.1 billion in debt to equity, and infuse $100 million in new capital, significantly strengthening the Company’s financial position.
Travel and Tourism Sector Deal Activity Down by 4.3% in 2024, Reveals GlobalData
A total of 715 deals comprising mergers and acquisitions, private equity, and venture financing deals were announced in the travel and tourism sector globally during 2024, which represented a year-on-year decline of 4.3% compared to 747 deals announced during the previous year, according to GlobalData, a leading data and analytics company.

