Author: Admin

MGallery, a boutique hotel collection within Accor’s luxury division, has announced the arrival of a new property in the French Alps, nestled in the heart of the Valmorel ski resort. Scheduled to open in 2027, this first-class hotel will be the brand’s inaugural mountain retreat, bringing MGallery’s signature character and charm to the slopes for the very first time.

Radisson Individuals continues its expansion in Germany with the opening of HARBR. Hotel Ludwigsburg, adding to the brand’s growing portfolio in the country.

Whitbread plc, the UK’s largest hospitality business and owner of Premier Inn, has committed to opening a second Premier Inn hotel in Bath city centre after signing an agreement for lease with Frank Capital for a prominent development site on Lower Bristol Road, BA2.

The World Travel & Tourism Council (WTTC) is delighted to announce that Millat Group has joined its Executive Committee, becoming the first South African private equity firm to take a seat on the Council’s highest governing body, comprised of leaders from across the global Travel & Tourism sector.

AI, as in artificial intelligence, is the hot topic of the past two years. The experts say we’ve barely opened the door on AI’s possibilities. We all know AI stands for artificial intelligence, and a simple definition of AI, as it applies to customer service and experience (CX), is technology that can think and learn like humans to help solve problems and answer questions, making companies and their employees more productive and efficient.

As hospitality leaders, we are conditioned to focus on a specific set of metrics. We live and breathe RevPAR, occupancy, ADR, and direct booking percentages. These numbers are the bedrock of our operational control, and rightly so. The latest Insights Podcast prompted me to think more about the data we often overlook.

Last year saw the emergence of a new spectacle, with local residents in some major European tourist destinations undertaking very vocal protests against tourism, often armed with water pistols, to provide an amusing and newsworthy nuisance to some visitors.

Many hotel managers today aim to shift more bookings to their website — and rightly so. But in practice, website sales often come in short-lived spikes, driven almost entirely by paid campaigns. When ads are the only traffic source, the website becomes a temporary landing page, not a stable sales channel. And while the numbers might look good in the moment, the ROI rarely holds over time.

On July 7–8, 2025, EHL Hospitality Business School’s Lausanne campus welcomed the 9th Hospitality Finance & Economics (HFE) Conference, organized in collaboration with the Center for Urban and Real Estate Studies at Hitotsubashi University and the NUS Institute of Real Estate & Urban Studies. Seventeen researchers from four continents turned each session into a dynamic and insightful exchange on topics ranging from climate risk and affordability to the burgeoning world of digital real-estate markets.

In the push toward more sustainable guest amenities, plant-based leather has stepped into the spotlight. Hoteliers are now introducing luggage tags not only as practical identifiers, but also as keepsakes that extend the guest experience far beyond the stay. More than a giveaway, they’ve become a branded accessory, one that blends design, durability, and sustainability in a single detail.