Author: Admin

We are pleased to announce a new multi-faceted sustainability partnership with Ecolab, a global leader in water, hygiene, and infection prevention solutions, and Stella Hospitality, a provider of sustainable guest amenity packaging.

RateTiger by eRevMax, a leading hotel connectivity and distribution management solution, has been recognized as a Favoured Connectivity Partner by Trip.com Group, a leading global travel service provider.

Abercrombie & Kent (A&K), the global leader in luxury travel, announces the acquisition of Copenhagen based Borealis DMC, expanding its position as the world’s largest network of luxury Destination Management Companies (DMCs) with an international network of more than 3,000 staff, in over 65 offices and 40 countries.

Beaverbrook, the quintessentially British country estate located an hour outside of London in the picturesque Surrey Hills, is proud to announce that it is joining Leading Hotels of the World (LHW), the exclusive collection of independent, luxury hotels. This distinction places Beaverbrook among the world’s finest properties, recognized for exceptional quality, service, and authentic experiences.

To kick off the loyalty program optimization track of the Direct Bookings Mastery Certification, we shared our exclusive guide on how you can go beyond the basic points-based hotel guest loyalty program model to meet rising guest expectations and drive more direct bookings. But what can you expect when you put those core strategies into practice?

AI isn’t just improving corporate productivity and efficiency. It’s poised to reshape how value is defined, delivered and captured with its ability to create content, ideas and logic, and solve problems autonomously. The result: new AI-fuelled business models are challenging long-standing business assumptions and further blurring industry boundaries, contributing to massive new value pools and growth opportunities that will emerge over the next decade and beyond.

As consumer expectations evolve and digital tools become increasingly sophisticated, hospitality leaders face a defining challenge: delivering their guests increasingly personalized, high-touch experiences at scale — without compromising brand integrity. For Jeanelle Johnson, managing partner at the Washington, D.C. office and co-leader of the travel, transportation and hospitality sector at PwC, this moment represents more than a tech transformation. It’s a redefinition of what makes a brand matter.

As high-end hotels and resorts continue to welcome four-legged guests, the standard for pet-friendly amenities is reaching new heights. Discerning travelers now seek accommodations that cater to their pets with the same level of luxury they expect for themselves. Moving beyond a simple water bowl and bed, the most memorable details are those that blend thoughtful design with a touch of playfulness. This is the inspiration behind our new gourmet pet menus, uniquely shaped like a large bone and crafted to make a lasting impression on your most valued guests, both human and animal.

Our industry is entering a phase where AI is no longer just powering chatbots or enabling precise revenue forecasts—it’s beginning to connect directly to core operational systems.

We’re still in the early days of figuring out how generative AI, LLMs, and search engines are index hotels. Everyone has their theories, and I’m sure thousands of actual SEO experts are running experiments as we speak. But one area where I’m increasingly convinced we’ll see a seismic shift is in reviews. I wrote about this some months ago, but with Google adding review summaries I think it bears repeating.