Author: Admin

I’ve spent years watching hotel managers juggle operations like circus performers. Emails at midnight, last-minute cancellations, staff shortages, unexpected group bookings, fluctuating ADRs, you name it. Managers have been trained to react. But leadership isn’t about reacting. It’s about anticipating, steering, and inspiring.

Sydney, 18 September – As the NoVacancy Hotel + Accommodation Industry Expo concludes today at the International Convention Centre, GCSTIMES is spotlighting its Sustainable Stays initiative, a program designed to help hotels weave eco-conscious practices into every guest experience.

Let’s talk about revenue management.

Revenue leakage is one of the most overlooked challenges in hospitality finance. Overpaid OTA commissions, mismatched credit card transactions and chargebacks often go unnoticed, and drain profits every day.

Fairmas, a leading provider of financial planning and analysis software for the hospitality industry, is pleased to announce the appointment of Chiara Gianformaggio as Business Development Manager, Italy. This strategic move marks a significant step in Fairmas’ international growth strategy, with a focused commitment to the dynamic and evolving Italian hospitality market.

In this week’s episode of Hotel Moment, Wilhelm Luxem, Head of Quality Commission at Swiss Deluxe Hotels, joins Revinate CMO Karen Stephens with several reasons why hoteliers have the best of both worlds.

Learn how to update your Google Business Profile (GBP) – formerly known as Google My Business (GMB) – and why it’s important to keep it up-to-date.

The Hospitality Professionals Association (HOSPA) has announced further details for HOSPACE 2025, as anticipation builds for what promises to be a landmark 20th edition of the UK’s leading hospitality conference.

One of the reasons customers are concerned about or even scared of AI is that it has been known to provide incorrect answers. The result is frustration and concern over whether to believe any AI-fueled technology. In my annual customer service and customer experience research, I asked more than 1,000 U.S. consumers if they ever received wrong or incorrect information from an AI self-service technology. Fifty-one percent said yes.

Construction work on the new serviced apartment property by KAPPE Projektentwicklung GmbH began at Kaiserstrasse 10 in Braunschweig in early 2025. The shell of the building was completed in May, and interior work is now in full swing. The project is scheduled for completion by mid-2026 at the latest.