Author: Admin

After two years of post-pandemic rebound, hotel operators are now facing a harder truth: revenues are still growing in some regions, but costs are rising faster—and profits are hitting a ceiling.

The definition of luxury has evolved. For today’s discerning travellers, particularly Millennials and Gen Z, it’s no longer about just impeccable service. It’s about an experience that resonates with their values. And one of their core values? Sustainability. A striking 81% of global travellers (according to Booking.com) say sustainable travel is important to them, and many are willing to pay a premium for it.

Hospitality Financial and Technology Professionals (HFTP®) and Hospitality Upgrade are thrilled to announce Bob Flores, former chief technology officer (CTO) for the U.S. Central Intelligence Agency (CIA), as the keynote speaker for the upcoming and highly-anticipated CIO Summit. Following his CIA career, Flores founded Applicology, Inc. and is a visionary leader at the intersection of cybersecurity, intelligence, and advanced technology.

Opening summer 2025 and part of Starhotels Collezione, the new Hotel Gabrielli returns as a beacon of lagoon hospitality – respectful of its past and visionary in its outlook, and reimagined for 21st-century travellers.

Tech-Enabled Hospitality: Strategies to Elevate Guest Experience and Operational Efficiency, the much-anticipated book by hospitality-technology authority Jessica Gillingham – is officially on sale today (UK).

People love to share their lives online, and just as much, they enjoy watching the lives of others. Think about how many times a day the average person checks social media, watches stories, or shares a post of their own. We pay attention to what people say in the digital space, from their jaw-dropping sunset pics to scathing reviews, to that poor pet whose face is broadcast on social media every morning for the world to see. For the hotel industry, this is an incredible opportunity to showcase your property through the eyes of your guests.

After two weeks of significant declines, it was a mostly flat week for the U.S. hotel industry with revenue per available room (RevPAR) down a 0.8%. Demand improved marginally, but, with a 0.9% increase in room supply, occupancy was down 0.2 percentage points (ppts). Occupancy has consistently declined faster than ADR this summer. Average daily rate (ADR) was flat (-0.1%), marking a four-week stretch of stalled rate growth for the country.

Edinburgh is the economic, cultural and political capital of Scotland and is considered one of the UK’s primary powerhouses. This reputation has fuelled significant population growth over the past decade, with the Edinburgh metropolitan area reaching nearly 559,000 residents in 2024, a 12.0% increase since 2014. A compact city steeped in history, with notable cityscapes and exceptional views, Edinburgh is a renowned weekend-break destination with an international airport recording strong passenger growth and fast rail links on the East Coast Mainline branch. As the second most visited city in the UK after London, Edinburgh’s appeal lies in its cultural vibrancy and strategic location. Moreover, the Edinburgh Festival Fringe continues to be a global cultural highlight. In 2024, the festival sold approximately 2.6 million tickets (compared to 2.5 million in 2023), reaffirming its status as the largest annual arts festival in the world.

ActivumSG, one of Europe’s largest independent real estate investment managers, today announces the acquisition of the Fairmont La Hacienda, a five-star luxury hospitality asset located in the exclusive San Roque waterfront enclave along Spain’s Costa del Sol.

I first diagnosed CSMD at Hotel Vancouver in British Columbia, Canada where I held the position of hotel manager in the early 2000’s. I call it “conference services managers’ disease” because this position seems to develop this disease more often than other leadership roles in hospitality. However, it’s important to point out CSMD is not limited to just CSM’s, as other leaders can also develop this debilitating disease and if you’re a CSM you are not predisposed to developing CSMD, you just might have a greater risk.