A Four Phase Theory to the Return of Travel

As members of the hospitality industry, we are full of questions about what the future of travel will look like, how it will evolve, and especially when it will return. As travelers ourselves, full of wanderlust and a desire to see and connect with …

Guest Room Entertainment Going Live!

I’m actually going to start this blog with an apology. To Darren at ROOMNET, I’m sorry. I’m sorry because I read this post, all about Guest Room Entertainment and the idea inspired me so much, that I had to write about it to share it with my audienc…

Retail And Hospitality Convergence

Hospitality retail was once little more than a lobby corner shop and some display windows. But in recent years, hotels have started to see the marketing and revenue potential retail presents. When it launched in 2006, the Hoxton Hotel London’s front…

An Introduction To Teaching Gen Z

Generation Z is the generation that follows the millennials, commonly referred to as Gen Z. With birth years starting around 1997, Gen Zers are well into their early careers but not yet as experienced as millennials. This makes them malleable employ…

COVID-19: Hospitality Employee Sentiment Findings

The last few months have been unprecedented difficult times for the hospitality and travel industry employees who were severely impacted. Hotel closures as well as travel halts have naturally forced companies to take measures that have resulted in f…