Hospitality Technology Next Generation (HTNG), in collaboration with the American Hotel and Lodging Association (AHLA) launches a tool to collect potential technologies that can be applied in implementing enhanced cleaning protocols as businesses fo…
Tim Sullivan Named President & CEO of Cendyn; New CTO & CFO Join Rapidly Growing Organization
Cendyn, the leading innovator in CRM, sales and revenue strategy for the hospitality industry, announced today the appointment of Tim Sullivan as President & Chief Executive Officer. Sullivan is now Cendyn’s highest-ranking officer, responsible for …
CityHub signs financial partnership with NIBC and ABN AMRO to accelerate European expansion
CityHub, the hotel concept for Gen Y and Z, to grow its portfolio to 10 locations in the next 5 years The next location to open its doors is in Copenhagen NIBC and ABN AMRO provide financial facilities to support roll-out As the travel industry face…
STR: Preliminary May data for Berlin hotels
STR’s preliminary data for Berlin hotels showed slight improvement from April but record lows for May. Comparison with May 2019: Occupancy: -88.0% to 10.0% Average daily rate (ADR): -28.6% to EUR76.84 Revenue per available room (RevPAR): -91.4% to E…
SiteMinder World Hotel Index Shows New Guests Plan Less As Bookings Surpass A Third Of 2019 Levels
Data by SiteMinder, the global hotel industry’s leading guest acquisition platform, reveals that minimal planning will go into the trips of the post-COVID hotel guest. The data stems from new indicators within the World Hotel Index, which show that …
Horwath HTL Industry Report: Tourism & Hospitality: Country Re-Opening Policies
We recently wrote a series of reports which examined government support that was available to hospitality businesses around the world. It became clear that there were a number of measures that could be taken, some of which focused on the business it…
Taking The Extra Step To Deliver Amazing Service
One of our followers, David Turk, shared an article from a recent issue of the New York Times about how a server at an upscale restaurant “astonished” a guest with an amazing display of customer service. The short version of the story is that a woma…
The Re-Opening Process Post COVID-19
We all hope for a v-shaped recovery globally after pandemic lockdown later this year in Q3-Q4. When the government and health services finally give the greenlight to reopen the hotels, it will be the time to get back to business as the market will p…
Preferred Hotel Group, Inc. Announces Acquisition of Beyond Green Travel in Move to Advance Sustainable Tourism Globally
NewpoPreferred Hotel Group, Inc. – the family-owned company that manages and operates global travel and hospitality brands including Preferred Hotels & Resorts, Historic Hotels of America, Historic Hotels Worldwide, and PHG Consulting – announced th…
10 KEY TIPS on re-opening your restaurant post pandemic
Although I refer to restaurants in this article, the relevance of the below can be applied to many different types of businesses. How to re-evaluate your strategy to assist with the re-opening. 1. Re-visit your market research. Initially when you op…