While major U.S. airlines and the Treasury Department haggled ferociously in recent days over how much of the taxpayers’ money will be given to the carriers vs. how much would be loaned to them instead, no one doubts that demand for air travel, now …
Don’t expect business travel to bounce back this year— but don’t count it out altogether
Susan Lichtenstein was attending an industry event, aptly named the Business Travel Show, in London at the end of February. By the last day of the conference, the novel coronavirus that had emerged from Wuhan, China, in late December had become the …
Comment: What hoteliers have learned about the big two OTAs during COVID-19 crisis
Robin Shepperd, chairman and chief executive of Bespoke Hotels, contrasts the approaches to partnership taken by booking.com and Expedia in the coronavirus pandemic Why is it that when Covid-19 comes along we realise that we are not insured against …
Airbnb Announces $1 Billion Term Loan
Airbnb announced today that it has secured commitments of $1 billion for a syndicated term loan from institutional investors. The new resources will ensure Airbnb can continue to invest in its company and community of hosts and guests in over 220 co…
IDeaS Provides Ongoing Client Support and Hotel Industry Guidance During COVID-19 Crisis with New Podcast and Webinar Series
IDeaS Revenue Solutions, the world’s leading provider of revenue management software and services, launched today a special Unconstrained Conversations podcast season taking an intimate look at how hotels are managing and coping with the COVID-19 ou…
Travel Media Group Unveils 1st Impression Score™ for Hotel Reputation Performance
Travel Media Group has launched a propriety reputation score to help hotel managers better understand property performance. The only of its kind, the 1st Impression Score™ is designed to focus on the most important factors in traveler booking decisi…
COVID-19 and Education: Successfully Transitioning to Online Teaching
In an effort to reduce social contact and the spread of Covid-19, education facilities around the world are moving their instruction online. Attempting to “flatten the curve” poses new challenges for academia and teaching at large. Not least among t…
10 Steps to Make your Restaurant or Hotel Stand out with Music
London-based Music Concierge founder Rob Wood considers how the soundscape of a restaurant or bar can hold the key to commercial survival. A couple of years ago, I was in Manhattan meeting a client face to face for the first time. He’d brought in so…
Put Some Fun Into Serious Business
The other day I was talking to my friend and fellow customer experience (CX) expert, Dan Gingiss. He shared how he’s seen businesses take something that is either really boring or very serious—or both—and make them entertaining. He gave a great exam…
The Student Hotel Provides Refuge, Virtual Education and Entertainment, to Residents Stranded Across Europe by Covid-19
The Student Hotel, has kept all its locations across Europe open since the onset of the Covid-19 pandemic providing a safe haven for students and others guests stranded and unable to get home, or choosing not to return to their own countries, as wel…