One of the reasons customers are concerned about or even scared of AI is that it has been known to provide incorrect answers. The result is frustration and concern over whether to believe any AI-fueled technology. In my annual customer service and customer experience research, I asked more than 1,000 U.S. consumers if they ever received wrong or incorrect information from an AI self-service technology. Fifty-one percent said yes.
KAPPE Builds 74 Serviced Apartments in the Future-Oriented Location of Braunschweig
Construction work on the new serviced apartment property by KAPPE Projektentwicklung GmbH began at Kaiserstrasse 10 in Braunschweig in early 2025. The shell of the building was completed in May, and interior work is now in full swing. The project is scheduled for completion by mid-2026 at the latest.
The End of Pampering: Why Discomfort Will Redefine Luxury Experiences
Luxury has long been synonymous with seamless indulgence — anticipating every need before it’s voiced, removing every friction, perfecting every detail. But what if the very thing we’ve been perfecting is starting to lose its power?
Bain Capital to Acquire Pullman Paris Montparnasse Hotel
Bain Capital, a leading global private investment firm, in partnership with Columbia Threadneedle and QuinSpark Investment Partners (“QuinSpark”), has today signed a definitive agreement to acquire Pullman Paris Montparnasse from Unibail-Rodamco-Westfield (“Unibail”), a leading European retail REIT.
Hideaway Inns Selects Stayntouch to Redefine the “Microcation” Experience
Stayntouch, a global leader in cloud hotel property management systems (PMS), has partnered with Hideaway Inns, a design-forward brand redefining the modern lodging experience under Revival Hotels’ Invisible Hospitality™ model. Launching first in select Northeast destinations, Hideaway Inns plans 15 openings over the next 36 months, growing to 25 properties in five years. Starting with its flagship in Sunapee, N.H., this month, Hideaway Inns has deployed Stayntouch’s cloud PMS, payments platform, booking engine, and channel manager as its core technology stack.
GCSTIMES Unveils Carbon-Neutral Hospitality Solutions at NoVacancy 2025
Sydney, 17 September 2025 — Day 1 of the NoVacancy Hotel + Accommodation Industry Expo has kicked off at the International Convention Centre, Sydney, and sustainability is already stealing the spotlight.
Triptease and Hospitality Solutions Announce Strategic Partnership to Accelerate Direct Bookings for Hotels
The collaboration brings Hospitality SolutionsÕ robust distribution infrastructure together with more of TripteaseÕs powerful web personalization toolkit to create a seamless and data-driven solution for hoteliers.
Supercharge Your Hotel’s Distribution Strategy With Robust CRS Capabilities
A robust Central Reservation System (CRS) is not just a convenience – itÕs a strategic necessity. Here are some of the key CRS features that can elevate your distribution strategy.
Meyer Jabara Hotels Celebrates International Housekeeping Week to Honor the Unsung Heroes of Hospitality
Meyer Jabara Hotels is celebrating International Housekeeping Week (Sept. 14 to 20) across its portfolio of 45 branded and independent hotels in recognition of dedicated department professionals keeping its hotels clean, safe, and welcoming for guests every day.
How to maximize hotel revenue: key learnings form a revenue manager
Revenue management has always been central to hotel performance, but it’s no longer just about ADR and RevPAR. The most innovative hoteliers are shifting their focus toward metrics that capture the whole guest experience – and the revenue it generates.