Author: Admin

PCH Hotels hosted a dynamic and heartfelt panel discussion focused on women in leadership, highlighting real-world experiences, hard-earned lessons, and powerful personal stories from three inspiring women who’ve carved their own unique paths to success.

The rebranding and opening of the Posthouse Berlin – Leonardo Limited Edition on 1 September 2025 will create a new jewel in the upscale hotel sector for the German capital. The former Crowne Plaza® Berlin – Potsdamer Platz has undergone extensive renovations in recent months to transform it into a stylish hotel operating under the Leonardo Limited Edition Hotel brand with an historic soul, an individual character and modern levels of comfort.

AI in hospitality is reshaping the industry, but the real challenge isn’t just technical, it’s human. How guests and employees feel about AI often matters more than what the technology can actually do. This article explores the psychological dynamics that influence AI adoption in hospitality and offers practical ways for leaders to ensure technology strengthens, rather than erodes, the essence of human service.

Discussion about AI is rife in our industry. Is the technology good enough to implement yet? What’s the risk versus the reward? Does it really make that much of an impact? What jobs is it taking? What about ethics?

Accor has unveiled the winners of the 9th edition of the Accor Design Awards at the Maison&Objet fair in Paris. This year’s challenge focussed on the Group’s founding brand, Novotel, and its international partnership with WWF France to protect and restore the oceans.

In the competitive world of hotel development and acquisitions, few incentives capture an owner’s attention more quickly than key money. This upfront payment, offered by a hotel brand or operator, can feel like free capital. However, behind the allure lies a complex set of trade-offs that can significantly impact profitability, flexibility, and asset value for years. Understanding how key money works—and the strings attached—is critical for making a sound business decision.

A free cancellation policy is exactly what it sounds like: a policy allowing guests to book with the option to cancel without a cancellation fee or penalty, usually within a specified time frame before arrival.

Ultra-high-net-worth (UHNW) individuals — the rarefied few who can buy almost anything — are quietly disengaging from today’s short-stay luxury villa market.

In today’s rapidly evolving meetings and events landscape, personalization has emerged as a critical element in ensuring successful, impactful gatherings. No longer is it enough to offer a one-size-fits-all approach – clients and attendees now expect tailored experiences that reflect their specific needs, preferences, and goals. Hotels and meeting planners must work collaboratively to curate events that go beyond logistics, fostering deeper engagement and delivering lasting impressions. From integrating advanced technology to refining service touchpoints, personalization in events is redefining how meetings are designed and executed.

We believe that the guest experience is defined as much by the grand gestures as it is by the smallest details. One of those details, the humble hotel key card, has long remained a blank canvas — functional, yes, but rarely memorable. At a time when properties are investing heavily in loyalty programs and tiered recognition, from Silver to VIP, the challenge has become clear: how can a simple card reflect a guest’s status and make them feel truly valued at check-in?