The Customer is Always Right

When Harry Gordon Selfridge opened his revolutionary department store in London in 1909, he didn’t just bring American-style retail to the heart of Britain—he introduced a philosophy that would shape the customer experience for more than a century.

The Grand Hotel Leicester to Reopen after Transformation

The historic Grand Hotel Leicester is set to reopen in January 2026 after a bold reimagining, as it officially joins The Unlimited Collection. The Grand Hotel Leicester by The Unlimited Collection will be managed by The Ascott Limited, following a strategic collaboration between The Ascott Limited and S Hotels & Resorts Public Company Limited (SET: SHR), the international hospitality company under Singha Estate Public Company Limited (SET: S), announced in June 2024 to oversee a portfolio of landmark properties in the United Kingdom.

Luxury: the brand premium pays, but not at any price

Summer 2025 reinforced the observation: domestic middle classes arbitrate every euro and shift toward entry-level or alternative solutions, while international clienteles and higher-income visitors from neighboring countries continue to pay for singularity, rarity, and above all the certainty of a memorable experience, but also one aligned with their standard of living.

What’s Next for Hotel Cybersecurity: Emerging Threats to Watch in 2026

Hotels have rapidly transformed into high-tech environments. Smart features like connected lighting, thermostats, locks, and other IoT devices have been part of the guest experience for years now, but fresh innovations continue to change the hotel cybersecurity landscape. Mobile check-in, digital room keys, and AI-powered services are becoming standard, and chatbots now play a central role in coordinating guest services behind the scenes.