Great Service – The Art, Science and Psychology

In a boom, service suffers – “Sure aren’t we flat out anyway?”In a recession, service suffers – “We just can’t afford the right people”Neither are a strategy.Bad service is the death knell of any business.The Generations and LearningIn my generation…

Six Senses Douro Valley Unveils Major Expansion

Six Senses Douro Valley premiers its new Vineyard Wing to greatly enhance the wine estate with seven suites, three additional guest rooms and a meeting and event space accommodating up to 70 people. The 19th century manor house and surrounds, locate…