The world of guest reviews is constantly moving. New technologies are changing how guests share feedback. They also change how hotels manage their online reputation. It is a critical part of hotel management. For hoteliers, staying ahead of these trends is not just an option. It is essential for success. A recent Shiji Buzz Webinar brought together leading industry leaders to discuss the future of guest reviews and what hoteliers need to know in 2025.
Confidence Enduring Among European Accommodations but Skill-Gap Concerns and Industry Division Loom
Today, Booking.com, released the fifth edition of its European Accommodation Barometer, featuring insights from 1,160 travel accommodation executives across Europe on the current outlook, opportunities and challenges facing the industry.
Duetto Launches GameTime: An RMS Purpose-Built for Select- and Limited-Service Hotel Brands
Duetto, the leading provider of revenue management software for the hospitality industry, has announced the launch of GameTime, a streamlined revenue management system (RMS) designed specifically for select-service and limited-service hotel brands.
Did Revenue Management kill hospitable in hospitality?
Let’s talk about the elephant in the lobby. It’s this:
The Customer Service Recovery Paradox
Here’s something that might surprise you. Some of your most loyal customers may be the ones who have had problems and complaints in the past. For years, I’ve been preaching that when a customer comes to you with a problem or complaint, the goal is not only to resolve the issue, but also to restore their confidence.
The Hidden Symphony: How Hospitality Creates Memories That Last a Lifetime
In the bustling world of hospitality, true magic happens when service transcends the transactional and becomes transformational. Behind every perfectly made bed and meticulously plated dish lies an intricate dance of human connection that turns ordinary moments into lasting memories. As industry professionals know, hospitality isn’t merely about providing accommodation or serving food—it’s about orchestrating experiences that resonate long after checkout.
Reinventing Travel for All: Why Accessibility Can’t Wait
Accessible business travel isn’t just about equality: It’s about sustainability for the entire global business travel industry. As knowledge about accessibility expands, the gap between the needs of disabled travelers and a seamless experience are becoming more and more obvious. And modern technology is making it easier and easier to create adaptive solutions for travelers with needs outside the norm.
Pet-inspired key cards, paired with card holders
The bond between pets and their people is special, and your hotel can celebrate that every day. Delight your guests with our pet-inspired key cards, paired with card holders. Made from renewable plant materials and are fully biodegradable and compostable.
How Evermore Resort reduced their call abandonment rate by 92%
Located next to Walt Disney World® in Orlando, Florida, Evermore Resort is a groundbreaking vacation destination that reimagines the resort experience. Spanning over 1,000 acres, Evermore offers a mix of luxury vacation homes, flats, and villas, all centered around a 20-acre tropical beach and an 8-acre crystal-clear lagoon. With elevated amenities, curated experiences, and a strong focus on guest-centric service, Evermore combines the comfort of home with the world-class offerings of a premium resort — making it a premier destination for families, groups, and leisure travelers alike.
Reserv by Tambourine Now Available on Oracle Cloud Marketplace
Tambourine, a leading provider of hospitality marketing technology and an Oracle partner, today announced Reserv by Tambourine is available on Oracle Cloud Marketplace and can be deployed on Oracle Cloud Infrastructure (OCI) and integrates with OPERA Cloud Property Management System (PMS) via the Oracle Hospitality Integration Platform (OHIP). Oracle Cloud Marketplace is a centralized repository of enterprise applications offered by Oracle and Oracle partners.

