Within the hospitality industry, we are all quite aware that Covid continues to spook people all over the world, which will lead to depressed overall travel numbers for quite some time to come. Add to that the various automated systems that together…
Customer Care Versus Gossip
One person complained that the store’s workers spent too much time talking to each other and seemed to not care that she was waiting in line. This upset her so much that she walked out of the store. Talk about “customer care”, huh? So, I started to …
Study Reveals Increasing Importance of OTA Travelers in Economic Recovery
A new Expedia Group study, in partnership with global research firm BVA BDRC, examines the contributions of online travel agencies (OTAs) to the US travel and tourism sector, the spending patterns of OTA travelers, and the role of OTAs in the hotel …
A new chapter for the historic Feathers hotel in Ludlow
The Feathers hotel in Ludlow has a 400-year legacy, but the tragic recent death of a guest after contracting Legionnaires’ disease has made for an unforgettable chapter in its history.
Minute on the clock: Frank Bandura, Gusto
The chief financial officer of Italian restaurant chain Gusto tells Jennie Milsom about changing the face of all-day dining at Carluccio’s, dealing with no-shows and what’s so very special about Italian food.
Industry unites behind ‘no more no-shows’ plea
The industry has united in a call for ‘no more no-shows’, after customers failing to turn up for bookings blighted its opening weeks and was described as a “gross act of negligence on the part of the customer”.
Revelations: Pip Lacey, co-founder, Hicce, London
Which ingredient do you hate the most? Cucumber, but I like tzatziki and I like using it in dishes
Fears aired as local authorities given powers to close businesses and cancel events
Concerns have been voiced about how local authorities will wield powers to close businesses and cancel events, after prime minister Boris Johnson’s announcement earlier today.
Brakes launches virtual food event
Wholesaler Brakes has announced a new Virtual Food Event, which will provide ‘visitors’ with access to sector-specific information, insights, support, tools and resources.
Zest for life: the latest trends in herbs and spices
After months stuck at home with their own cooking, diners want something a little bit more exotic – a taste of another world. So now is the time to dazzle them with the newest spices and herbs.