No one wants to find a dirty rag in their sink when checking into a hotel room. But during the coronavirus pandemic – when guests expect their rooms to be spotless and free of germs – finding a room that hasn’t been fully sanitized is even more conc…
Europe’s Recovery From the Last Recession
Major economies in Europe, including the U.K. and those in the Eurozone, recently confirmed what we already suspected. Economies across the continent have entered an economic recession because of the impact of COVID-19—an impact that has been devast…
Inside track: it’s time to deal with no-shows, says Neil Rankin
It’s time to stop moaning about the stuff we can fix, such as the perennial problem of no-shows, says Neil Rankin
UK economy shrank by 19.1% in the three months to May
The UK economy shrank by 19.1% in the three months to May, and by a record of 20.4% in April, according to new data produced by the Office for National Statistics (ONS).
Diageo creates plastic-free, paper-based spirits bottle
Drinks giant Diageo has revealed that it has created the world’s first 100% plastic-free spirits bottle, made entirely from sustainably sourced wood.
Street Feast’s Dinerama to reopen on Friday for what may be its ‘last days’
Street Feast’s Dinerama in Shoreditch to set to reopen on Friday for a summer run until the end of September in what may be the venue’s “last days”.
Reopenings and new openings: Depot Cardiff, Outlaw’s New Road, Chef Andrew Durham at Porth Beach and more
A look at the latest restaurants, hotels, pubs and bars to open their doors
Facemasks not set to be compulsory in restaurants and pubs, environment secretary confirms
Face masks are not set to be made compulsory in restaurants and pubs, environment secretary George Eustice has confirmed.
Restaurant operators in Wales on ‘razor’s edge’ as only half open their doors
Only half of all hospitality operators in Wales reopened on Monday despite the official go-ahead for outdoor hospitality, the Welsh Independent Restaurant Collective (WIRC) has said.
Maximising order and payment technology to provide seamless customer service
The Covid-19 crisis has undoubtedly placed a renewed emphasis on the use and value of technology within the hospitality sector. It has also, in theory, given operators the time to overhaul and enhance capabilities that put them in the best position to understand and communicate with their customers.