Rome, Italy – September 16, 2020 – Lybra – developer of the Assistant, the most advanced, machine learning, demand-centric revenue management system (RMS) available on the market, and HS LATAM – developer of state-of-the-art online distribution and …
How Much Does It Cost To Give Great Customer Service?
I recently wrote an article in Forbes about how to get customers to pay more. The focus, of course, was on customer service and experience. Research has irrefutably proven that customers will pay more for a better experience. Research also has irref…
Nomadix Offers Only Hospitality Gateway to Earn IPv6 Certification
LOS ANGELES, Calif. – Nomadix Inc., an industry leader in hospitality and MDU technology, today announced its flagship gateways are the only hospitality gateways to earn the IPv6 Ready logo from the IPv6 Forum. This rigorous certification process…
Beekeeper Webinar to Showcase Some Technology Must-Haves of the Next Normal
Oakland, Calif. – COVID-19 is fundamentally changing the way hoteliers are operating their businesses. Physical distancing requirements, increased compliance demands, and razor-sharp attention to managing costs are accelerating the adoption of techn…
Four Seasons Hotels And Resorts To Manage Historic San Domenico Palace In Taormina, Italy
Four Seasons Hotels and Resorts, the world’s leading luxury hospitality company, together with Gruppo Statuto, one of the leading hotel development companies, is happy to announce that the celebrated San Domenico Palace in Taormina is under an exten…
Bermonds Locke: Pioneering home-meets-hotel brand Locke launches new property in London Bridge
Lifestyle hospitality brand Locke will open its third London property in bustling Bermondsey this September. Comprising 143 studio apartments, Bermonds Locke will also be home to Robin Gill’s newly relocated restaurant The Dairy Bermondsey; third-wa…
Hotel brand OYO invites colleagues to ‘Work from Anywhere’ and announces new initiatives to support remote workers
Tech-enabled hospitality start-up OYO (www.oyorooms.com) has announced a ‘Work from Anywhere’ initiative for its UK team members to put employee wellbeing at the heart of its operations alongside productivity and efficiency. OYO partners with indepe…
New Book: Symbiosis in Hospitality Management
Symbiotic, human to human interactions seek to form closer long-term relationships based on “Mutualism”, the type of interaction where there is mutual benefit. In the business context, symbiosis happens when key stakeholders collaborate as true part…
A Direct Sales Reboot and Reset in the Time of COVID-19
One of the hardest hit industries is hotels. Big brands to small independent hotels have discovered that what had worked pre-COVID-19 is now untenable. And to add to the challenge, there is a lack of or greatly diminished resources to reset, reboot,…
LVMH – Crisis at Tiffany’s
We live in extraordinary times. The planned $16.6 billion acquisition of Tiffany & Co by LVMH*, signed last November, is in on the verge of collapsing. While the adverse impact of the COVID crisis on global luxury sales can explain LVMH’s desire to …