**What was your best subject at school?**
Economics. I was a real whizz. Straights As – there weren’t A*s back then – and over 95% in all my exams. You can tell I’m still proud of that one
Welbilt extends warranty on parts for key brands
Equipment supplier Welbilt has announced a one-year warranty extension on parts for three of its key brands.
All-party parliamentary group calls for VAT cut and rates support for hospitality
A report by the All-Party Parliamentary Group for Hospitality and Tourism has called for cutting tourism VAT, an overhaul of the business rates system and the creation of an October bank holiday.
The Grand’s Robert Richardson to join Cave Hotels
Robert Richardson is stepping down as general manager of the Grand hotel in Folkestone, Kent, to take up the same role at the Cave Hotel and Golf Club in Canterbury.
Chefs, restaurants, cafés and pubs come together for online charity auction
Chefs, restaurants, cafés and pubs from around the UK have come together for an online charity auction to raise funds for Action Against Hunger and Hospitality Action.
Hospitality Group Plans to Expand Despite Uncertainty in the Industry
CHARLESTON, SC (September 9, 2020) – Avocet Hospitality Group (AHG) recently announced plans to expand their business model from sole hotel owners/operators to include capital partnerships and third-party management agreements. Since 2009, AHG has b…
When Surprise And Delight Becomes Surprise Without Delight
We’ve all heard the expression surprise and delight. The intention is that we surprise our customers with better-than-expected service. The result is that they are delighted. But what happens when the intended surprise does not delight? That’s exact…
Uniquely Yours: Personalized Offers for Your Guests
Often times we see specials and packages continually repeated while searching for a hotel. If you’re getting tired of seeing the same promotions, so are your potential guests. So get creative with your offers and generate far more interest in your h…
Step by Step Guide to Collecting Hotel Guest Email Addresses
Capturing hotel guest data and information including email addresses and other contact details has become a fundamental part of any successful hotel management strategy. Central to a winning strategy is an intelligent, modern email marketing approac…
Knowingli Makes Market Research Easy and Affordable, Fuels Smart Strategies, Content, Marketing and Sales in a Changed World
Puzzle Partner, a leading B2B technology marketing and PR agency, has launched Knowingli, a new division focused on helping brands bridge a gap the company sees in the market. Knowingli brings together integrated market research, custom surveys, spo…