Every year during late August and early September, we embark on business planning for the following year. This year has been highly unusual to say the least. So, despite the low revenues, difficult operating environment, stress and anxiety and disas…
Italy Looks Set To Lose More Than €36 Billion From Missing Tourists And Visitors Due To Pandemic, Says WTTC
London, UK – A devastating €36.7 billion looks set to be lost from the Italian economy due to the collapse of international travel during 2020, according to latest research conducted by the World Travel & Tourism Council (WTTC). WTTC, which represen…
Six Senses Kocatas Mansions Reopens in Istanbul
Six Senses Kocatas Mansions, overlooking Istanbul’s legendary Bosphorus, is once again welcoming guests to enjoy its extraordinary style and setting.Located in the stylish Sariyer district of Istanbul’s European side, the resort offers an urban retr…
Customer Service is a 2-Way Street
Customer service is a 2-way street. It takes both sides of the interaction doing their part to provide a great customer experience. The “give and take of life” doesn’t stop at the service counter – it continues, always. But sometimes, as customers, …
Autumn Offers Worth Driving For
This is the summer for staycations. With group, convention and most corporate travel in stall mode due to COVID-19, you will need strong programs in place to motivate leisure guests from now-critical drive markets to continue to book with you throug…
Hospitality International Names Chris Guimbellot as President and CEO
Tucker, GA 9/2/2020 — Hospitality International, a recognized leader in franchising of conversion and new build hotels for economy lodging, today announced Chris Guimbellot as the new President and Chief Executive Officer. Guimbellot has spent his e…
Does It Matter How You Refer To Your Customers?
What do you call your customers? Do you call them “customers”? Maybe you call them clients, members, guests, patients, residents… the list can go on and on. Some people say that the term “client” implies a long-term relationship. Isn’t that what you…
Companies Face Brand Reckoning as COVID-19 Drives Shift in Brand Preferences for Nearly 1 in 2 Americans
As Americans continue to cope with the uncertainty of health risks, economic downturn and restrictions in day-to-day living caused by COVID-19 and intensified by flashpoint events highlighting systemic racism in the United States, nearly half (45%) …
Accor And Amadeus Announce Strategic Partnership Around Business Intelligence
As COVID-19 continues to disrupt travel around the globe, hoteliers face many challenges in running their business and planning for the future. The historical references and past data they once relied on to build their revenue strategies no longer a…
Hoteliers Need New Tools To Optimize Every Opportunity
We all know of the unparalleled challenges facing hoteliers and revenue teams right now. And as the hotel industry’s new mantra “Do more with less” is threaded through every industry blog, article and email, many revenue managers who read it grow in…