HENDERSONVILLE, Tennessee – The 2020 Chinese New Year fell on 24-25 January, and just like every year, STR analysts expected a steep decline in demand as people stayed home and then a sharp uptick in leisure room demand for a week of vacation. Howev…
To Capitalize or Expense? The Answer Isn’t Always Clear
A quote in the 2008 novel “Paper Towns” by John Green reads: “The rules of capitalization are so unfair to words in the middle of a sentence.” This droll observation is not at the crux of this blog — well, not that kind of capitalization — but it ma…
How Meeting and Event Venues are Adapting to the New Normal
While undoubtedly a clearer picture will emerge as summer fades into fall, there are nevertheless several critical adjustments needed in the near-term as to how you can safely facilitate a conference or event so that you are fully ready once the mee…
How To Avoid Roadblocks To Great Customer Service
What gets in the way of creating a great customer service experience for you and/or your organization? Is it a process that is clunky, inconvenient and difficult for the customer? Is it people who aren’t properly trained or don’t have the right peop…
Another Freebie – The Life of a Hotel Doctor
A guest at the Georgian hotel in Santa Monica wanted a housecall, said the desk clerk. She had a urine infection. That was good news. The Georgian was not far, and urine infections are easy. “The guest has gone to dinner,” the clerk added. “She’d li…
Angie Hospitality® Strengthens Executive Team to Meet Global Surge for Contactless Guest Experience
Angie Hospitality, developer of the industry’s first 24-hour interactive guest room assistant, room control, telephony and Wi-Fi solution, built just for hotels, today announced it has expanded its executive team. The company has appointed Chris Con…
Hyatt Reports Second-Quarter 2020 Results
CHICAGO – Hyatt Hotels Corporation (“Hyatt” or the “Company”) (NYSE: H) today reported second-quarter 2020 financial results. Net loss attributable to Hyatt was $236 million, or $2.33 per diluted share, in the second quarter of 2020, compared to net…
Explore Homes with Secret Gardens on Airbnb
With the warmth of summer comes the chance to get in touch with nature, recharge and replenish. These quintessentially British homes feature a variety of glorious and peaceful gardens that offer you the chance of a pastoral pastime. From a cozy shep…
Booking.com plans to lay off a quarter of employees
The company says up to 25% of the site’s global workforce of 17,500 will leave as part of a major restructuring of the organization. Details as to where the cuts at Booking.com will be being made across its portfolio of businesses will be worked out…
Accor First-half 2020: Immediate measures limiting Covid-19 crisis aftermath
Sébastien Bazin, Chairman and Chief Executive Officer of Accor, said: “The shock that our industry is experiencing is both violent and unprecedented. Against this backdrop, we have managed to limit the impact of the crisis: on our performance by tak…