During a 1,800-mile road trip last month from Colorado to New York, Kelly Arthur and her daughter deliberately chose brand-name hotels that touted their COVID-19 safety protocols, from ramped-up cleanliness standards to policies on face masks and so…
The Impact Of Cleaning Protocols On The Hospitality Industry
Big hotel names such as Hilton, Marriott, Accor and Kempinsky have issued new initiatives concerning hotel cleaning and hygiene. While they are bringing safety and peace of mind to customers and staff alike, they also are also giving the impression …
4 Alternative Uses for a Hotel During COVID-19
Every second that hotels sit vacant, money is being burned. It’s an unfortunate byproduct of COVID-19. However, savvy hoteliers are finding creative ways to repurpose these now underused hotel spaces to generate extra revenue. Here are five alternat…
How Housekeeping Opt-Out Might Change Post-Coronavirus
Last year and long before the possibility of a pandemic entered our collective consciousness, the idea of housekeeping opt-out became a hotly debated subject for hotel operations with the dividing line coming down to the protection of brand standard…
A Boring Customer Service Experience—that’s What Our Customers Want
Call me boring, but I want the same thing every time—at least when it comes to customer experience. I want it to be good. I want it to be consistent. I want to predict the experience I’m going to have with the people and places I do business with. I…
Brand-New Boutique Resort at the University of Florida to Deliver a Mobile-First Guest Experience
Los Angeles, CA (July 29, 2020) – INTELITY®, the provider of hospitality’s most comprehensive guest experience platform, has signed a deal with Hotel ELEO at the University of Florida to deliver contactless service to guests with a branded mobile ap…
Meet America’s Best Employers For Women 2020
Companies have made considerable progress in their quest for gender parity over the years, enacting strong hiring and retention practices that directly benefit female employees and offering family-friendly policies that place women at the center of …
Major and Minor Tranquilizers – The Life of a Hotel Doctor
Guests often ask for something to calm them, and I try to comply by stocking Valium.Tranquilizers relieve generalized anxiety but not the pain of a terrible event such as a familydeath. Unhappy guests regularly ask for something to “put me to sleep,…
Bypass Room Keys And The Check In Desk With Latest Virgin Hotels Mobile App
Virgin Hotels, the growing lifestyle hotel brand by Virgin Group Founder Sir Richard Branson, announces an updated version of their mobile app Lucy, rolling out even more contactless features for guests to employ from their own smartphones. The upda…
It’s Okay, To Not Be Okay
You’ve heard the story over and over. We are faced with the most fatal pandemic of our lifetime. A city closes, re-opens, and then it closes again because it re-opened too soon. You have been impacted by job loss or experienced a significant decreas…