London, UK: The World Travel & Tourism Council (WTTC) has warned governments around the world that further country-wide border closures could seriously jeopardise global economic recovery. WTTC is urging authorities to take a more carefully calibrat…
Would You Fight To Make Your Customers Happy?
These are the kind of people—and the kind of company—you want to do business with. First, a little background. I was having a conversation with a colleague and came up with the idea that you shouldn’t have to fight with a company to get your problem…
WTTC reveals Indonesia, Dubai and Rwanda as latest recipients of WTTC Safe Travels stamp for safety protocols
London, UK: Popular holiday hotspots Indonesia, Dubai and Rwanda are among the latest destinations begin using to the world’s first ever global safety and hygiene stamp, launched recently by the World Travel & Tourism Council (WTTC). The growing lis…
COVID-19 Responses Must Not Undermine Solidarity And Confidence
Again and again, the pandemic puts us to the test and proves that we are stronger if we act together and not in isolation. Unilateral actions can cause confusion and produce unnecessary consequences. More importantly, they can undermine public trust…
Global Hotel Profit Performance Sticks To Script
London – As the second quarter of 2020 closed, global regions continued to struggle with the effects of the coronavirus, with some areas jumping the gun on reopening (others better) and worry over further spikes that could thwart the hotel industry’…
Six Senses Antognolla Marks the Brand’s Second Opening in Italy
Umbria is the green heart of Italy. It is with an open heart that Six Senses Antognolla will welcome guests to a rural escape against the backdrop of olive groves, vineyards and cypress-topped hills.Aligning with the stars and the Six Senses brand v…
PPHE Hotel Group welcomes guests with launch of 20-step Reassuring Moments safety and wellbeing programme
PPHE Hotel Group, the international hospitality real estate group which develops, owns and operates hotels and resorts, the majority under the Park Plaza brand, is welcoming guests safely back to its hotels following the launch of its 20-step ‘Reass…
Hotel GMs Share What They Are Doing to Welcome Guests Back Safely and Comfortably
As the hospitality industry realigns to new guest requirements it begins the process of reopening hotels across the U.S. While each of their situations are unique, hoteliers are navigating similar economic and environmental challenges. Now is the ti…
A Message Marriott CEO Arne Sorenson: Proud to be named a Best Place to Work for Disability Inclusion
Marriott International has always focused on welcoming all – from our guests to our associates to our hotel owners and suppliers, regardless of race, nationality, gender, gender identity, age or ability. Open arms are in our DNA, which is only natur…
Surestay Hotel Group® #1 In J.D. Power Guest Satisfaction Among Economy Hotel Chains
Phoenix, Arizona – Best Western Hotels & Resorts (BWHR) celebrates its continued dedication to guest satisfaction, announcing today that SureStay Hotel Group* has been named #1 in the economy segment in the J.D. Power 2020 North America Hotel Guest …

