Would You Fight To Make Your Customers Happy?

These are the kind of people—and the kind of company—you want to do business with. First, a little background. I was having a conversation with a colleague and came up with the idea that you shouldn’t have to fight with a company to get your problem…

Global Hotel Profit Performance Sticks To Script

London – As the second quarter of 2020 closed, global regions continued to struggle with the effects of the coronavirus, with some areas jumping the gun on reopening (others better) and worry over further spikes that could thwart the hotel industry’…