Author: Admin

As independent hoteliers work diligently to prepare for reopening, many are struggling to get the support they need to ensure their property-management systems and integrated solutions are ready for guests’ return. Those who are dissatisfied with th…

With the advent of the ‘new normal’, hotel owners and operators must begin considering the various financial and operational scenarios in their forecasts extending into 2021. Accurate forecasting is notoriously tricky, even in “business as usual” sc…

Motivation Creating implied values using estimated net operating income (NOI) and cap rates since the Great Financial Crisis (GFC) has been relatively straightforward. Since the hotel market enjoyed nearly a decade of stable, steady growth, the trai…

With the EU’s ban and the U.K.’s mandatory quarantine on American travelers, many of Europe’s hospitality players are bracing for the impact on hotel occupancy levels. “The American is typically a great traveler for Europe, especially in July, Augus…

Employees used to get a slap on the wrist for booking at the last-minute, but that could be about to change. As companies plot their return to travel, policies that stated bookings had to be made 14 days before or longer — primarily to keep costs do…

Many hotel brands and management companies are touting flexibility around guest cancellations polices and loyalty status amid the COVID-19 pandemic, but some are being cautious not to make any long-term decisions just yet. Kathy Hood, SVP of sales a…

As my frequent readers know, I have long advocated for hoteliers to view the front desk as a revenue- generating position, not an operational expense. In previous posts I have provided training tips for upselling at registration, converting “propert…

Marriott has announced that all of its hotel guests in the U.S. must wear a face covering from 27 July 2020. The safety requirement, which follows the American Hotel & Lodging Association (AHLA)’s “Safe Stay Guest Checklist” announced last week, wil…

The punches thrown by COVID-19 onto the hotel industry have been incessant. First, it landed a blow to public and employee health. Next came a punishing economic swing that knocked out nearly 200 million jobs globally. Now, many hoteliers may feel l…

Quore, a Choice Qualified Vendor and the leading provider of workflow management and productivity tools for hotels, has been selected by Cambria Hotels, an upscale brand franchised by Choice Hotels International, Inc., as a brand standard to provide…