STR: Preliminary May data for Berlin hotels

STR’s preliminary data for Berlin hotels showed slight improvement from April but record lows for May. Comparison with May 2019: Occupancy: -88.0% to 10.0% Average daily rate (ADR): -28.6% to EUR76.84 Revenue per available room (RevPAR): -91.4% to E…

Taking The Extra Step To Deliver Amazing Service

One of our followers, David Turk, shared an article from a recent issue of the New York Times about how a server at an upscale restaurant “astonished” a guest with an amazing display of customer service. The short version of the story is that a woma…

The Re-Opening Process Post COVID-19

We all hope for a v-shaped recovery globally after pandemic lockdown later this year in Q3-Q4. When the government and health services finally give the greenlight to reopen the hotels, it will be the time to get back to business as the market will p…

In Vino Veritas LXXVIII: By the Glass Strategy

One of the luxuries of self-isolation is that it has afforded me the chance to drink down my cellar, as well as take the time to converse with a few friends who happen to be wine merchants with a few extra bottles on hand to put together some taster…