Great customer service is comprised of many things. Besides policies and procedures which lead to a satisfied customer, your smile, positive words, and open body language are just as important – and many say even more important. Here are a few ways …
Your Post-COVID Fresh Start Checklist
In your hotel career, there will probably never be another opportunity when you have the chance for a new lease on life. With your property temporarily closed and little to no reservations on the books, you are unglued from history as no one is goin…
What Luxury Hotel Stays Will Be Like After Coronavirus, From Check-in to Check-out (Video)
As hotels cautiously reopen for the summer travel season, health and safety concerns are top of mind. Gifted with acres upon acres of land, sprawling luxury resorts — from wilderness retreats to private islands — provide plenty of space to feel comf…
Accor ‘Reignites The Love Of Travel’ With A Global Campaign As Hotels And Resorts Worldwide Begin To Reopen
Accor, a global hospitality leader, has begun the exciting process of reopening some of its hotels that temporarily closed in response to the global pandemic. With restrictions now easing across many destinations, and the number of reopened hotels i…
How COVID-19 Will Change Business Travel
Business travel has come to a halt during the COVID-19 pandemic, as stay-at-home restrictions have required companies to hold more virtual meetings. While the outbreak is not yet over, experts have started to project a potential rebound for corporat…
Hospitality Action launches Covid-19 wellbeing hub
Industry charity Hospitality Action has launched a Covid-19 wellbeing hub on its website, offering resources and advice to support workers.
Rent crisis: What’s the answer for operators without income?
The next rent due date is looming and the industry is no closer to settling the question of how businesses are going to pay without an income. Emma Lake searches for answers
Industry leaders urged to back quarantine lobbying
The parent company of *Travel Weekly* and *The Caterer* has urged industry leaders to lobby the government over its “devastating” quarantine plans.
Johnson Service Group turns to share placing to raise £85m
Textile provider Johnson Service Group (JSG) has announced its intention to raise approximately £85m through a share placing.
Equinox Hotels brand eyeing London market
Luxury lifestyle brand Equinox Hotels is eyeing the London market for a future hotel opening, according to chief executive Chris Norton.