After insurers turned down business interruption claims for Black and White Hospitality, in-house lawyer Rob Atkinson decided he could not ‘accept the unacceptable’.
Hospitality insurance action group to challenge Aviva and QBE
A hospitality action group is preparing to launch a group claim against insurers Aviva and QBE over “ignored or thwarted” business interruption policies.
10 ways hotel stays will change after COVID-19
As the world slowly opens up again in the wake of the COVID-19 pandemic, our hotel stays are set to be organised differently. Some beloved practices have to be shelved – goodbye buffet breakfasts – and new protocols introduced to ensure that travell…
$7.4 Million Awarded in Relief Grants to Airbnb Superhosts
On March 30th, we announced the Superhost Relief Fund to provide grants to tenured hosts who are facing financial challenges because of travel disruption and other impacts of the global COVID-19 crisis. Today, we are providing an update to let our c…
(Not) Leaving on a Jet Plane
Assessing the global aviation situation and harnessing possible solutions in its quest for survival. Not just the pros and cons of private credits versus government funding, but also the need for solidarity and the role of environmental issues. Data…
Michelin Stars Shining Brightly in Unusual Places
Who said that setting up shop in a central, fancy location with state of the art decor was the way to secure a Michelin star? These three examples showcase the fact everything is possible, award-wise, if your produce is top quality, carefully-source…
Netflix In Hotels, Is It Enough?
“Netflix in hotels?” – Question number 1 in many years of designing TV systems. The drive has been lead by certain global chains, but smaller players wanted to match it as well. Hotels have rushed to invest in Smart TV’s, support for OTT apps and co…
Opportunities outside of traditional Hospitality
“If the hospitality industry remains as traditional as it is now, then I don’t think many students will stay in this industry.” This quote, in combination with a conversation about adapting your career dreams along the way, and why IT might be more …
Horwath HTL Industry Report: Tourism & Hospitality Sector Assistance (V.3)
We are pleased to publish the third version of the report which looks at what governments around the world are doing, or not doing, to support hospitality businesses. This week, we have updated information for:France, Hungary, UK & Ivory Coast. We h…
The Peace Of Mind Call
My friend Stacy Sherman, head of customer experience at Schindler Elevator Corporation, is personally dedicated to “humanizing business.” She is not only “in the trenches,” working in the customer service and experience world, she has also been reco…