The Next Era of Hotel Technology: Agentic, MCP & Multi-Modal AI

Massive developments are happening in AI. Just this week the popular Hotel Tech Insider innovation newsletter covered a story about Hyatt laying off 30% of it’s US Call Center staff and we’re seeing major tectonic shifts like this across the industry each week but most hotels are only just beginning to explore its potential. In many cases, individual hoteliers and staff are experimenting with tools like ChatGPT for writing content or answering questions. Some hotels have added basic AI features into their operations – think of voice-activated assistants in rooms or simple text chatbots on their websites that answer guest FAQs. Others use AI behind the scenes for tasks like summarizing guest feedback or generating reports. These early uses are valuable, but they barely scratch the surface of what’s coming.

K9 desktop laser engraver

Are you looking for an entry-level laser engraver for beginners? Do you want to send personalized gifts as a lasting memory to your guests for birthdays, Oktoberfest, Easter, Christmas, and other events? Here it is – GCSTIMES K9 desktop laser engraver.

Meliá named Most Sustainable Hotel Company in Europe by TIME and Statista

Meliá Hotels International has been recognized as the most sustainable hotel company in Europe and the second worldwide in the newly released World’s 500 Most Sustainable Companies 2025 ranking, published by the prestigious TIME magazine in collaboration with data analytics firm Statista. Meliá is also listed among the top 20 Spanish companies in this global index, which highlights organizations with the strongest commitment and progress in sustainability.

The Rise of Experience-First Hotels: Designing for Memories, Not Just Stays

In the rapidly evolving world of hospitality, a fundamental shift is underway. No longer is a hotel merely a place to rest one’s head; today, it’s a portal to emotion, exploration, and personalized engagement. The traditional benchmarks of luxury—thread count, square footage, and concierge services—are being replaced or complemented by immersive experiences and local storytelling. This new wave of hospitality, known as the “experience-first” approach, is all about designing hotels not just for comfort, but for creating lasting memories.

Splendid Hospitality Group to invest tens of millions in their York hotels

Award-winning hospitality business, Splendid Hospitality Group (SHG), one of the region’s largest and most established hospitality companies, which employs over 350 people in the area, announces that it plans to invest tens of millions of pounds in its 4 York hotels. The continued investment underscores the Group’s generational commitment to enhancing the city’s visitor experience, supporting local jobs and strengthening York’s position as a premier destination for tourism and business travel.

U.S. hotel performance update

U.S. hotel performance data for 8-14 June came in lower than projected with a third straight week of hotel demand declines at a time when the early-summer travel season was expected to lift performance.