Today’s travellers expect to move fluidly between inspiration, research, and booking. They might discover a hotel on social media, validate it using AI tools or OTAs, and then book directly when the experience feels clear, valuable, and easy.
From Sales Heroes to Scalable Systems: The Leadership Shift Defining 2026
Modern sales leadership must rethink talent, incentives, and team design to scale revenue in 2026.
Does Our Cultural Type Define What Kind of Wellness We Want & Appreciate?
The Cultural Dimensions of Behaviour model from R.D. Lewis is a very inspirational observation. It is widely accepted that different cultures on the linear-active – multi-active – reactive triangle have a significant impact on our lifestyles, preferences and behaviours. Does the guest’s cultural background have a bearing on the demand for wellness and hospitality? Is our behaviour predetermined? Do hospitality and wellness providers need to observe these cultural determinants when creating and providing services? Do guests prefer familiarity or novelty?
Designing the Pause: Eco Amenities for the Bleisure Travelers
In luxury hospitality, the most powerful statements are often the quietest ones. As bleisure travel continues to reshape guest expectations, hotels are increasingly judged not only by their public spaces or meeting facilities, but by the private moments that follow the moments when work gives way to experience.
Booking.com Vs. Berlin Court: the Parity Story Every Hotelier Needs to Know
Berlin court rulings on rate parity clauses with Booking.com highlight evolving legal challenges and implications for hotel distribution agreements.
Europe’s Check-In Crisis: How a Made-in-Europe POS-Integrated Self-Service Kiosk Is Redefining the Hotel Arrival Experience
Across Europe, the hotel check-in desk has quietly become one of the most critical pressure points in hospitality operations.
Cloudbeds unveils inaugural Cloudbeds Collection: 100 Properties redefining independent hospitality
San Diego, CA – January 29 — Cloudbeds today announced the launch of the Cloudbeds Collection, a curated global showcase of 100 independent hospitality properties shaping the future of the industry through intentional design, unconventional business models, community impact, and bold creative vision.
The Hidden Cost of Inconsistency: Why Manual Workflows Are Holding Back Hotel Groups
Let’s talk about a silent problem that’s costing hotel groups thousands of hours a year, and quietly strangling their ability to scale.
To price, or not to price – that is the question – a lesson from Shakespeare
Every revenue manager has had that moment. You sit there, staring at the screen. Pickup is… meh. Forecast is blinking at you like it knows something you don’t. Sales wants action. Marketing wants “a campaign.” The GM wants certainty. The owner wants sleep.
What refugee clubhouses teach us about hospitality
Hospitality doesn’t always start with a front desk. Sometimes, it starts with a football, a shipping container and a place where people feel welcome again.