As my frequent readers know, I have long advocated for hoteliers to view the front desk as a revenue- generating position, not an operational expense. In previous posts I have provided training tips for upselling at registration, converting “propert…
Marriott to Require All Guests in U.S. to Wear Face Masks
Marriott has announced that all of its hotel guests in the U.S. must wear a face covering from 27 July 2020. The safety requirement, which follows the American Hotel & Lodging Association (AHLA)’s “Safe Stay Guest Checklist” announced last week, wil…
How Consulting Data Can Help Build Your Profit Back
The punches thrown by COVID-19 onto the hotel industry have been incessant. First, it landed a blow to public and employee health. Next came a punishing economic swing that knocked out nearly 200 million jobs globally. Now, many hoteliers may feel l…
Quore Selected as Brand Standard for Cambria Hotels Preventative Maintenance Program
Quore, a Choice Qualified Vendor and the leading provider of workflow management and productivity tools for hotels, has been selected by Cambria Hotels, an upscale brand franchised by Choice Hotels International, Inc., as a brand standard to provide…
How To Wring The Digital Ecosystem During These Testing Times For Luxury Hospitality
The Situation The pandemic has been the hardest in the hospitality sector and luxury hospitality had faced been at its brunt due to the unavoidable overheads. As the world is moving towards recovery, the industry also is evolving and trying to thriv…
Franchise and Management Disputes in the Time of COVID
If you are reading this, you are almost certainly in the hospitality industry, and you are most likely in a financial and emotional distress. During trying times, hotel owners rely more than ever on their brands and managers – the professionals that…
Conservatorium Hotel Amsterdam Reopers As The First Hotel Within The Set Hotels Group
The iconic doors of the Conservatorium hotel on the Van Baerlestraat will open again on Wednesday 22 July at 10:00. The luxury lifestyle hotel is the first hotel within The Set Hotels Group to reopen, after being closed for a period due to corona me…
Arne Sorenson Video Update on Face Coverings
Following American Hotel & Lodging Association (AHLA)’s “Safe Stay Guest Checklist” announcement last week, Marriott International will require all guests to wear a face covering in its hotels effective July 27….
Long haul travel preparations should be considered for eager UK millennials, says GlobalData
UK millennials are the most likely to book an international trip in 2020 – with 49% agreeing* that they would rebook in a survey by GlobalData. Short haul travel trips to European destinations have now come into play, but the government need to coll…
Global Business Travel Association Statement Regarding Scott Solombrino
Alexandria, VA – The Global Business Travel Association (GBTA) announced today that the third-party investigation into professional work conduct allegations against Scott Solombrino, GBTA’s CEO, has concluded no misconduct or legal wrongdoing on his…