Boston and New Smyrna Beach, Florida – As hoteliers and cruise operators prepare for reopening, virtually all brands are deploying heightened sanitation practices, social distancing processes, and other health safety programs to protect travelers as…
The Benefits Of Service Design
On a global scale, the tourism industry impacts over 284 million jobs. These jobs comprise an enormous sector of the global economy, with these organizations focusing on providing customers with outstanding experiences. Rather than selling their cus…
Sustainable Gastronomy: An Opportunity For A Green Recovery
In celebration of the UN Sustainable Gastronomy Day on June 18th, EHL’s Carlos-Martin Rios (Professor of Management & Sustainability) shares some practical guidelines on the meaning and implementation of recent initiatives in our food chain. Not onl…
Ireckonu Amplifies Guest Experience with new “IKnowU” Product Features
June 18th, Amsterdam – Ireckonu continues to build on its trademarked “Guest Experience Framework” as they implement three new product features to the IKnowU product stack – Guest Engagement App, Subscription Center, and RFM+. To eliminate the dated…
What To Make of Marriott’s Post-Pandemic Playbook
Marriott offered a few new loyalty incentives to drive bookings while also announcing it was buying back debt, perhaps signaling it is moving out of crisis mode and the uncertainty over travel restrictions. Marriott plans to offer only off-peak rate…
You May Not Know It, But You’re In The Subscription Business
I have an idea about renewals. Most people think that a renewal applies to some type of subscription. You renew your subscription to a magazine, a maintenance contract or a software program. But what if renewal had a broader meaning? What if renewal…
Beware the Post-Pandemic Cruise Surge
But it would quite naive to make this broad conclusion, and indeed some recent stats are pointing towards an entirely revigorated cruise industry once the dust settles in 2021. Where this may have dire consequences for hoteliers, though, is in the u…
HFTP International Hospitality Technology Hall of Fame 2020 Inductees Announced: Michael Blake, CAE and Henri Roelings
Hospitality Financial and Technology Professionals (HFTP®) is pleased to announce two champions of hospitality technology: Michael Blake, CAE and Henri Roelings as the 2020 HFTP International Hospitality Technology Hall of Fame inductees. Blake, CEO…
STS Cloud Sales and Catering System Primed for Remote Sales with ProposalPath Video
The SalesAndCatering.com STS Cloud ProposalPath Premium Media Package is proving itself a highly effective sales tool in today’s social-distant business environment. Why? Businesses are planning third-quarter company meetings now, and groups that ha…
GBTA Poll Sees Renewed Levels Of Optimism As Bookings Resumed
Alexandria, VA – Higher levels of optimism in the business travel sector have started to appear according to new research issued today by the Global Business Travel Association (GBTA). Domestic and essential business travel will likely resume first,…