Following the Theme Park Model for COVID Safety

We all know that the COVID-19 will stipulate a holistic rethink of hospitality cleaning SOPs and how we accommodate new (and possibly permanent) social distancing or contactless regulations. When travel restrictions start to relax, though, how can a…

The Myth Of ‘Crisis Leadership’

The spirit or intent of these articles is certainly commendable. Indeed, leadership development remains as much an art as a science, and so data-driven guidance is critically important. However, the core premise of crisis leadership as it tends to b…