Coronavirus has put a huge strain on those working in the public sector, with hospitals and care homes mobilising staff to work around the clock, ensuring patients are catered for at the most crucial time. Lisa Jenkins talks to those behind the frontline
Airbnb and OYO to make redundancies
Airbnb and OYO have both announced that redundancies are to be made, with Airbnb cutting around 25% of its workforce.
Making Painful Chargebacks a Thing of the Past
During this downtime we all find ourselves in, now is your chance to implement the necessary updates to ensure your payment channels are as secure as possible, while also reducing chargebacks wherein the credit card companies usually don’t side with…
Updated COVID-19 Resource: Global brands & Associations introducing Cleaning Standards
An Update from Marriott’s CEO on Commitment to Cleanliness Marriott Global Cleanliness Council: Consisting of in-house and outside experts in food and water safety, hygiene and infection prevention, and hotel operations, the council will work to dev…
The future interdisciplinary careers of Hospitality graduates
“That’s how life works outside of school. You work with so many different companies and agencies that you need to understand that it’s all connected.” This quote, in combination with a discussion on the value of online degrees, interdisciplinary thi…
Don’t Let Your Customers Fall In The Expected Experiences Gap
I’ve written about the concept of a “gap” a number of times over the years. Each time, the gap was different. The first time, I shared Dan Sullivan’s principle about the gap between the goal you wanted to achieve and your actual results, if you didn…
International Tourist Numbers Could Fall 60-80% In 2020, UNWTO Reports
International tourism down 22% in Q1 and could decline by 60-80% over the whole year 67 million fewer international tourists up to March translates into US$80 billion in lost exports UNWTO has outlined three possible future scenarios depending on ho…
Beyond COVID-19 – How hotel technology can drive recovery
52% of our customers remain open during COVID-19 and cite their technology as one of the key factors behind this. We’ve compiled our findings into a free whitepaper, which sets out to: navigate the current technology landscape in the context of COVI…
Commingle:Engage Offers Hotel Business Recovery Marketing Services
Commingle:Engage, the hospitality industry’s premier provider of full-service social media marketing and guest reputation management services today, announced the launch of its hotel business recovery marketing services aimed to assist hotels with t…
How To Leverage Technology to Protect Guests, Reduce Expenses, Optimize Revenue, and Take A Deep Breath
Guest safety is paramount, so be ready to tell guests the steps your property is taking to protect their health. Build confidence in your property’s hygiene measures by assuring guests of any upscaled housekeeping initiatives. Promote your emphasis …