UK hotel first: Travelodge Creates Headboard Art

The bespoke headboard artwork has been created to celebrate Travelodge’s 35th birthday & 30 years of trading in Edinburgh Britons choose their favourite Edinburgh landmarks to help create ‘Sleeping in Edinburgh’ It is the perfect picture perfect sel…

Don’t Make Assumptions

How many times did something “fall through the cracks” because you thought another co-worker was going to handle it? I’ve always told my team, don’t make assumptions. Just as with other business tasks, there must be a clear-cut chain of responsibili…

Handling Online Hotel Reviews in COVID-19

“Safety precautions and staff wearing PPE made me feel like everyone there had leprosy.” “They didn’t have valet parking, supposedly because of COVID. I don’t recommend you stay there.” “Hotel went overboard on COVID preparedness. Pool is closed for…