We now find ourselves passing the half-way mark of 2020, and it’s been a wild ride. Surely, an unexpected one, but nonetheless, the ‘unprecedented times’ ushered in by the COVID-19 pandemic have become our certain reality (at least, for now). And al…
The Future of Hotel Call Centers
Why Outsourcing May Be In Your Hotel’s Best Interest As hotels slowly reopen in parts of the US, it’s time to question the future role of hotel call centers. In the following interview, we’re speaking with Travel Outlook’s CEO John Smallwood and its…
UNWTO: More Than 50% of Global Destinations Are Easing Travel Restrictions – But Caution Remains
A majority of destinations around the world (53%) have now started easing travel restrictions introduced in response to the COVID-19 pandemic. Though many remain cautious in view of the development of the pandemic, the seventh edition of the UNWTO “…
Ascott Expands Citadines Portfolio In Europe With New Islington Apart’hotel
CapitaLand’s wholly owned lodging business unit, The Ascott Limited (Ascott), has opened Citadines Islington London – the newest addition to its Citadines’ Apart’hotel portfolio in Europe. The prime property in the heart of Islington was acquired in…
IATA: delivering Covid-19 vaccines will be “mission of the century” for global air cargo industry
The International Air Transport Association (IATA) has urged governments to ensure they are fully prepared for when Covid-19 vaccines are approved and available for distribution, warning of “potentially severe capacity constraints in transporting va…
Prospects for the Thomas Cook revival as an OTA
This week’s news of the imminent revival of the Thomas Cook brand as a new OTA wasn’t unexpected, but has promoted debates about its prospects. Plans to bring the brand back under its new Chinese owner Fosun, which bought what remained of the failed…
How to Use Facebook to Improve Your Hotel’s Digital Marketing
How to use Facebook Custom Events and Conversions Perhaps more than ever, social media is a valuable pathway for hotels to connect directly with travelers. It’s one of the channels where hotels can nurture relationships with past guests and surface …
STR: Preliminary August data for London hotels
STR’s preliminary data for London hotels showed higher performance from previous months but at levels significantly lower than historical averages. Comparison with August 2019: Occupancy: -64.4% to 30.7% Average daily rate (ADR): -42.9% to GBP86.40 …
Multi-Year Recovery Along with New Opportunities for the Travel and Hospitality Sector, Predicts HVS Global Leadership
DENVER, CO – HVS senior management across the globe hosted a webinar on September 8, 2020, to offer expert perspectives on key hospitality topics including how the COVID-19 pandemic has affected their respective regions and the kind of recovery hote…
Minute on the clock: Alan Morgan
The chief executive of GLH hotels tells Katherine Price how he is keeping staff morale high through lockdown and how he hopes his business learns from this experience to bounce back better than before