What do you call your customers? Do you call them “customers”? Maybe you call them clients, members, guests, patients, residents… the list can go on and on. Some people say that the term “client” implies a long-term relationship. Isn’t that what you…
Companies Face Brand Reckoning as COVID-19 Drives Shift in Brand Preferences for Nearly 1 in 2 Americans
As Americans continue to cope with the uncertainty of health risks, economic downturn and restrictions in day-to-day living caused by COVID-19 and intensified by flashpoint events highlighting systemic racism in the United States, nearly half (45%) …
Accor And Amadeus Announce Strategic Partnership Around Business Intelligence
As COVID-19 continues to disrupt travel around the globe, hoteliers face many challenges in running their business and planning for the future. The historical references and past data they once relied on to build their revenue strategies no longer a…
Hoteliers Need New Tools To Optimize Every Opportunity
We all know of the unparalleled challenges facing hoteliers and revenue teams right now. And as the hotel industry’s new mantra “Do more with less” is threaded through every industry blog, article and email, many revenue managers who read it grow in…
ProfitSword Launches Hospitality Recovery Dashboard to Provide Industry With Insight into Real-Time Market Performance and Future Outlook
ORLANDO, Fla. – ProfitSword, the leading developer of business intelligence and data integration software, has unveiled its designing of an advanced hospitality market performance dashboard that can aggregate real-time metrics from businesses across…
The First MGallery Property in Greece – Athens Capital Hotel – Is Now Open
Athens Capital Hotel – MGallery has officially opened its doors, bringing the brand’s captivating style to the very central location of Syntagma Square in Athens. This new beacon of hospitality signifies the arrival of the MGallery Hotel Collection …
CHART Hospitality Training LIVE Launches with Learning and Connections for Hospitality Trainers
The Council of Hotel and Restaurant Trainers (CHART), an association of hospitality trainers, has launched Hospitality Training LIVE as a virtual learning series for restaurant, foodservice, and lodging training professionals. The event will take pl…
Radisson Hotel Group Lands Two Brands Under One Roof At London Heathrow
Radisson Hotel Group is pleased to announce the introduction of two new and exciting brands at London Heathrow, joining forces under one roof. It also brings the first-ever Radisson branded hotel to the UK. The property features one wing with 258 be…
More Than 200,000 New Hosts Welcomed Their First Guests During the Pandemic
During the COVID-19 pandemic, as shutdowns have resulted in isolation and economic hardship for so many people around the world, more than 200,000 new hosts have opened their homes to their first guests on Airbnb. These new hosts live on every conti…
Positive Thinking: The Spark That Can Change Your Entire Mindset
Let’s face it, we all have our off days. Days where we feel like nothing is going right. You might not realize it, but when we let in one negative thought, it opens the door to so many more. That’s why it’s important to remember that one positive sp…