3 Steps to a Winning Proposal Conversion Strategy

They say that the most successful event is one that achieves the client’s goals but exceeds their expectations. Whether a large-scale event or a small gathering, a corporate trade show, or a small meeting, events require meticulous planning, attenti…

Ripe for Rebound: Contactless Guest Room Technology

Contactless Control Walking over to the bed, you take a seat and once again grab your phone. Opening the hotel app, you adjust the temperature and lighting of the room, before getting comfortable. You have just over an hour until your dinner meeting…

Hotel Quality Lab: Exploring Service Excellence

Against the backdrop of relentlessly evolving consumer demands and technological disruption, what does service quality mean today? What is required to maintain the prerequisite momentum? And how can hoteliers reconcile brand standards with the varyi…

Hotels pivoting toward more hybrid meetings

Groups are canceling or postponing their meetings and events due to concerns about COVID-19, but hoteliers are finding creative solutions to use technology to host the event in a safe fashion. Corporate clients are increasingly asking about hybrid m…