Deutsche Hospitality is presenting its new “H Rewards” loyalty programme. The hotel company will be offering a significantly expanded package of benefits to guests of all of its five brands – Steigenberger Hotels & Resorts, MAXX by Steigenberger, Ja…
How Hotels Should Adapt Meetings And Events
The timing for recovery in 2020 is going to be dependent on consumers and businesses having confidence that our cities and venues are safe again. We won’t be seeing any events in June or July but expect Q4 events in the fall to start up again. In th…
Returning to Hospitality Operations
Unless a property is seasonal, most hotels aren’t built to be closed. Ask around and you’ll find that many hospitality professionals have never gone through the process of closing or opening a hotel. The first half of 2020 has changed that and we fi…
Whistle to Offer Messaging Services for Lark Hotels
Whistle, the leading hotel and guest messaging platform, announced today that it is providing its services to Lark Hotels, a collection of boutique hotels in New England. “Lark Hotels are located in some of the most iconic communities in New England…
Another Way To Amaze Your Customers: Pay Attention
I recently wrote about taking the extra step to deliver amazing service. There were three steps: pay attention, care about your customers and put forth extra effort. For this article, I want to focus on the first step—paying attention. Paying attent…
The Game-Changing Rules Around Revenue Optimization
Maximizing Revenue While Adhering to New Service Standards The global pandemic has turned everything on its head, with the hospitality industry hit particularly hard. As hotels slowly reopen, they must adjust their revenue strategies to ensure they …
As Borders Begin to Reopen, Global DMC Partners Shares Continuous Country-by-Country Updates with the MICE Industry
Washington, D.C. – To support meetings and events during this critical moment in the industry’s history, Global DMC Partners (GDP), the leading global network of independently owned destination management companies (DMCs) and creative event experts,…
The Delivering Group Launches Good to Go Recovery Platform for Asia Pacific Hospitality and Tourism Businesses
Asia Pacific hospitality companies, hotels and resorts, destinations and tourism businesses can now access a platform designed to help plan and manage their recovery from the ongoing impacts of the Covid-19 pandemic. Developed by the Delivering Grou…
Magnuson Hotels, STR Pioneer Daily Global Data Exchange For Hoteliers
London UK – Magnuson Hotels, the fast-growing franchise alternative, and STR, the global leader in hotel performance benchmarking, today announced the successful integration of an automated global data exchange that allows hoteliers to receive daily…
For the First Time Since March, Guests Book 1 Million Nights in One Day
At Airbnb, we believe that people’s desire to safely connect and be with one another has only grown stronger while we’ve been apart. Our business has not recovered, but we are seeing encouraging signs. On July 8, guests booked more than 1 million ni…