Around the world and across industries, marketers now face arguably one of the toughest challenges of their careers. There is, after all, no universally established gold-standard for marketing during a wide-spread pandemic, because a global crisis o…
Flying Post-COVID-19 Air Travel: What You Need to Know
The COVID-19 pandemic is changing the globe, including how we travel. Be prepared for the new normal when it comes to airline travel, by checking out the expected changes listed below. We are facing an unprecedented time for travel, with the largest…
Small Luxury Hotels of the World TM Announces ‘Stay Small, Stay Safe’ Initiative As Hotels Prepare to Welcome Travellers
Small Luxury Hotels of the World (SLH) has launched a ‘Stay Small, Stay Safe’ initiative offering enhanced health and detailed safety guidelines for all 520 member hotels in 90 countries. SLH has always been a champion of elite independent hotels wi…
SiteMinder Study: 90 Percent Of Spaniards Will Travel Domestically By 2021 Year End
A new study by SiteMinder, the global hotel industry’s leading guest acquisition platform, highlights the commitment of Spanish locals to the country’s tourism sector beyond COVID-19. SiteMinder’s latest Changing Traveller Report, based on the surve…
Hotel Sentiment Survey Results: What Does Re-Opening Look Like During a Pandemic?
In a recent survey conducted at Cendyn, we spoke with hoteliers from across the globe and asked them how they are managing their re-opening strategy during a global pandemic. As a reminder to all, hotels are in different situations across the globe …
Mandarin Oriental Announces Management Contract for a New Hotel and Residences in Vienna
Mandarin Oriental Hotel Group has announced today that it will manage a luxury hotel and branded residences in Vienna, Austria that is scheduled to open in late 2023. Mandarin Oriental, Vienna will be housed in a heritage building that originally se…
COVID Uncertainty Does Not Discourage European Hoteliers
Sentiment Remains Fragile, But Silver Linings Are In Sight As the UK prepares for reopening the hospitality industry, AETHOS sought to get a clearer picture of the sentiment amongst branded as well as independent hotel operators. The idea – to contr…
UNWTO Ministerial Meetings – Shared Determination To Restart Tourism And Drive Recovery
Over the past month, the World Tourism Organization (UNWTO) was able to hold virtually meetings of its five Regional Commissions to share responses to the challenge of COVID-19 and their plans for the restart of tourism in the wake of the pandemic. …
Would You Please Leave A Review About Your Experience?
Getting customers to review their experience with you is powerful. Before they make a purchase, go to a restaurant, stay at a hotel and more, many customers do online research, which leads them to reviews that help form their opinion of products or …
Breaking Even and the 5 Stages of Grief
In 1969, Swiss-American psychiatrist Elisabeth Kübler-Ross published “On Death and Dying,” which posited five stages of grief: Denial Anger Bargaining Depression Acceptance Hotel owners have been made to suffer through these phases at the cruel hand…