Author: Admin

In this week’s episode of Hotel Moment, you’ll find out if you’re sacrificing the guest experience for the sake of reducing costs or if you’re making smart technology decisions that increase staff productivity and make your guests happy. Stuart Greif, Executive Vice President, Chief Strategy, Innovation & Operating Officer at Forbes Travel Guide, joins Revinate CMO Karen Stephens to share how he’s seen AI technology make or break a hotel. Get his practical examples on where you can integrate this technology into your tech stack while keeping the point of hospitality the main point.

The Hotel Marketing Association (HMA) has officially unveiled the shortlist for its prestigious 30th annual Hotel Marketing Awards – marking a major milestone in championing marketing excellence across UK hospitality.

What does it mean to deliver authentic hospitality in an increasingly automated world? In this episode of The Turndown, Diogo Vaz Ferreira, Head of Commercial at Clink Hostels, shares his thoughts on balancing modernization with the human touch in the hostel industry.

In 2025, hotel profitability is being squeezed from both sides. Labor costs are rising. Consumer demand is flattening. And owners and operators are under increasing pressure to reduce operating costs – without sacrificing the guest experience.

Independent hospitality operators are marketing masters by necessity. With limited staff, budgets, and time, they juggle social media, email campaigns, OTA listings, reviews and advertising — often all at once. In TakeUp’s The Voice of Independent Hospitality Report 2025, 64% of property owners cite social media as their primary marketing channel, with another 50% relying on word of mouth and 44% using email marketing.

The most expensive real estate in your hotel? It’s not the presidential suite—it’s your empty meeting room on a Tuesday afternoon.

The 2025 Future Hospitality Summit (FHS) Africa Awards will honour three exceptional individuals whose leadership, vision, and integrity have profoundly shaped the hospitality industry in Africa and beyond. David Green, CEO of the V&A Waterfront in Cape Town, will be recognised with the FHS Outstanding Contribution to Hospitality Award; William E. Heinecke, Founder and Chairman of Minor Hotels, will receive the FHS Leadership Award and Hala Matar Choufany, President of HVS Middle East, Africa & South Asia, will be presented with the FHS Excellence Award.

In this week’s episode of Hotel Moment, we’re re-visiting a conversation with Shannon Knapp, President and CEO of The Leading Hotels of the World, and Revinate CMO Karen Stephens. They discuss how technology is the “great facilitator” of luxury experiences and the driver of true guest loyalty. Shannon also sets the record straight on who really calls the shots on luxury experiences (hint: it’s your guests), and shares why serving your guests’ preferences is one of the best things you can do to elevate on-property experiences.

When a major event comes to town, hotel demand can skyrocket. Whether it’s a global conference, a championship game, or a sold-out stadium tour, these moments present a unique opportunity to grow revenue—if you’re prepared.