Author: Admin

What do Taylor Swift, Beyoncé and the world’s most admired hotels have in common? They provide a masterclass in brand, loyalty and customer experience.

Today’s guests arrive with higher expectations than ever, and they’re not thinking about departments. They’re thinking about how smoothly their check-in goes, whether their room is spotless, and how quickly someone resolves an issue if something goes wrong. Their perception of service is shaped by the total experience, not who’s responsible for each part.

Radisson Hotel Group is proud to announce its first two hotels to achieve Verified Net Zero status, achieving 2040 requirements of the Net Zero Methodology for Hotels today. The properties in Oslo and Manchester are taking steps to eliminate Scope 1 & 2 emissions, significantly reduce Scope 3 emissions, aligned with the GHG protocol, and remove the remaining footprint with Nature Based Solutions. The achievement is unique, as the alignment with the Net Zero Methodology for Hotels is verified by a third party, TÜV Rheinland.

Cendyn, a global integrated hotel technology and services company, announced today its partnership with Loyalty Juggernaut (LJI) to provide a new level of sophistication to enterprise-level hotel loyalty programs. Integrating Cendyn’s industry-leading CRM with Loyalty Juggernaut’s GRAVTY® empowers hoteliers to develop and implement a robust, rewards-focused enterprise loyalty program while transforming guest communication and engagement throughout the brand’s customer journey.

Vietnam, 20 May 2025 – Club Med, the leader in premium all-inclusive holidays for 75 years, is thrilled to announce the launch of the brand new Family Oasis at Club Med Phuket, marking its first dedicated family space in the Asia Pacific region. This exciting innovative offering reinforces Club Med’s commitment to providing unparalleled family experiences.

Nestled in the scenic Laurel Highlands of southwestern Pennsylvania, Nemacolin is a luxury destination that blends five-star accommodations with world-class experiences. If it looks familiar, it’s likely because it was used as the backdrop for Season 25 of The Bachelor. Spanning over 2,200 acres, the resort offers everything from fine dining and spa services to championship golf, adventure activities, and an acclaimed art collection. With a reputation for personalized service and unforgettable stays, Nemacolin caters to guests seeking both relaxation and recreation in a truly one-of-a-kind setting.

Let’s be honest, manual processes and outdated systems won’t cut it in 2025. Hospitality is evolving fast, and the venues that are staying ahead are the ones embracing technology to drive efficiency, revenue, and exceptional guest journeys.

The European hotel investment market in 2024 sent a clear message: prime, luxury hotel assets remain not only resilient but increasingly in demand. With €10.95 billion transacted across 137 deals, the year underscored an undeniable reality—high-end hospitality investments continue to flourish, even amid shifting market dynamics. From iconic five-star resorts to exclusive four-star properties, demand for premium assets is fuelling exceptional transaction volumes, as investors compete to secure the most valuable properties in Europe’s leading destinations.

If hotel management were football, your brand would be your crest – the reason your fans come to the stadium, what moves them, the pedigree of your club or the pride of a nation. It’s more than just a logo or tagline; it’s the reason guests choose your hotel – the “why” behind every booking. However, when the bank account takes a hit, especially during low seasons or when a new hotel is just at kick-off, it can be tempting to resort to quick tactics to fill rooms. After all, any money is good money, right?

Following two weeks of year-over-year (YoY) growth, U.S. revenue per available room (RevPAR) fell 2.7% for the week ending 10 May. The decline was primarily on occupancy, which was down 2.3 percentage points (ppts). Average daily rate (ADR) dropped a modest 0.6%. The weekend (Friday & Saturday) showed the largest decline with RevPAR down 4.0% as both occupancy (-1.6ppts) and ADR (-1.8%) retreated. Weekdays (Monday-Wednesday) were the least negative with RevPAR declining 2.3% totally on occupancy, while shoulder days (Sunday & Thursday) saw RevPAR decrease 2.9%.